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Shipping and Order Tracking

Continental USA — Always FREE GROUND SHIPPING! And NO HANDLING FEES!

We ship everything within 1 or 2 business days not counting the day your order was placed (Excluding Special Orders). We use Fed-Ex as our standard shipping. NOTE that our warehouse is close on Saturday, Sunday and National Holidays. There are NO Handling Fees for ANY orders!

SHIPPING OPTIONS

GROUND
This method of shipping is FREE, which takes 3-5 business days anywhere in the continental USA once the product has left our factory. Small item(s) will ship via USPS, so MAKE sure your address accepts both USPS and Fed-Ex delivery. Ground shipping delivery dates are estimated dates and in rare occasions may be changed without notice. SpaGuts is not liable for late delivery for a Ground Shipment. No shipment or delivery is made on National Holidays for FedEx. No shipment or delivery is made for National and Government Holidays for USPS. Note that Fed-Ex does not deliver to a PO Box.

FEDEX EXPRESS STANDARD 3-DAY
This method of shipping is via Fed-Ex Express Standard 3-Day shipping. Choosing an express shipping does not expedite the production of the order. It only expedite the shipping method. Date of shipping is normally the following business day after the order is placed, and delivery is in 3 business days after the ship date. NOTE that Saturday delivery is not available for this option, and Fed-Ex does not deliver to a PO Box.

FEDEX EXPRESS STANDARD 2-DAY
This method of shipping is via Fed-Ex Express Standard 2-Day shipping. Choosing an express shipping does not expedite the production of the order. It only expedite the shipping method. Date of shipping is normally the following business day after the order is placed, and delivery is in 2 business days after the ship date. NOTE that Saturday delivery is not available for this option, and Fed-Ex does not deliver to a PO Box.

FEDEX EXPRESS STANDARD OVERNIGHT
This method of shipping is via Fed-Ex Express Standard Overnight shipping. Choosing an express shipping does not expedite the production of the order. It only expedite the shipping method. Date of shipping is normally the following business day after the order is placed, and delivery is the next business day after the ship date. NOTE that Saturday delivery is not available for this option, and Fed-Ex does not deliver to a PO Box.

EXPRESS SHIPPING DISCLAIMER
Sales are Final for Express Shipping Fees. No cancellation or credit will be offered for Express Shipping fees once the item(s) is shipped. Delivery is by 5pm for business areas, and by 8pm for residential areas. Saturday and Sunday are NOT considered as business days. There are few occasions that shipping may be delayed due to weather and road conditions. SpaGuts and FedEx are NOT liable for delays related to weather, road or air traffic conditions, strikes, or any acts of God (including mechanical failures).

OUT OF STOCK ITEMS
There are rare occasions that an item may be out of stock. And it happens due to unexpected large orders. If an item(s) happens to be out of stock, customer will be notified via email.

SPECIAL ORDERS
Special Orders, noted with (SP) in the part title, requires additional time before shipping. Lead time before shipping range from 2 to 20 business days. Sales are Final for Special Orders. They do carry a manufacturer's limited warranty, but are NON-RETURNABLE for any refund or exchange, and CANNOT be canceled once the order is placed. Refer to the website of the special order part for more information.

SIGNATURE REQUIREMENT UPON DELIVERY
Spa Packs, Spa Controllers, and ANY order totaling $400 or more requires a signature at the time of delivery. Please provide a shipping address during check out where someone will be available to sign for the high value package. If no one will be available to sign for the package(s), inform SpaGuts staff by phone and email right away to provide an alternate shipping address before the item(s) is shipped. Once the item(s) is shipped, a re-routing fee will be applied if a change of delivery address is needed. Fed-Ex and USPS will make 3 attempts, on 3 consecutive business days, before returning the non-deliverable package back to SpaGuts. If the package(s) is returned due to a non-deliverable address, the customer is responsible for the additional full shipping fee if the package is to be shipped out again. If the customer decides to cancel the order after the package is returned due to a non-deliverable address, a cancellation fee will apply along with the return shipping/handling cost. Contact us for more information.

ALASKA, HAWAII AND CANADA SHIPPING
Our online checkout currently only offer Ground Shipping for Alaska, Hawaii and Canada. For Express Shipping Options to these locations, contact us.

Alaska, Hawaii — $126.00 (Spa Packs) via USPS Priority
Canada — $211.00 (Spa Packs) via USPS Priority

ADDITIONAL SHIPPING FEES
Additional shipping fees are required for additional boxes that are shipping outside of the Continental USA. Customers will be notified regarding these fees and any shipping fees for ANY items purchased that are not calculated through check out. For information on shipping fees, contact us.

CANADIAN DUTY AND TAX
Canadian customers will be charged duty and/or tax and should check with their local government for any additional fees beyond our control. The North American Free Trade Agreement should prevent your government from charging most additional fees. Generally Canadian Shipments don't exceed shipment times within the Continental USA, however we are unable to control delays caused by Customs which at times have exceeded 10 working days.

INTERNATIONAL COUNTRIES
For other countries, contact us about shipping charges. Our spa packs and electrical spa products are compatible in any area with electrical systems based on North American electrical standards. This includes much of Central and South America and many island locations. Spa products rated for European electrical standards, also known as Export or 50Hz, can be ordered as a Spacial Order.Contact us for Export or 50Hz products not listed on our website.

US TERRITORIES OUTSIDE OF THE US CONTINENTAL STATES
For US Territories outside of the US Continental States, contact us about shipping charges. Our spa packs and electrical spa products are compatible in any area with electrical systems based on North American electrical standards. This includes much of Central and South America and many island locations. Spa products rated for European electrical standards, also known as Export or 50Hz, can be ordered as a Spacial Order.Contact us for Export or 50Hz products not listed on our website.

Track Your Order Online Now


To track your order, please enter the email address you used with your order and the 6 digit Order Number.

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