Spas2Order BBB Business Review
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Here at we take an extreme amount of pride in the quality of the spa parts we sell and in the level of service we provide. That's why I personally contact every customer via email after every sale to confirm their satisfaction with their purchase. What follows are some of the responses from our loyal customers. We hope to earn your business as well.

Mike Whitney
Chief Executive Officer

I am very pleased on your efficient and speedy service. I purchased a Balboa control board #54161, and it was shipped perfectly safe. I installed it with no problems, and It worked like a champ.

Again, thank you and I will be doing business with you again!

Hemet, CA

You guys at SpaGuts ROCK!!!

Thanks for helping me fix my tub light on my spa guts!!!

Snyder, CO

We received our spa pack. It was great we put it in today and hot tub is up and running again. Just wanted to thank you for the fast service. Very satisfied and will use your site in the future and tell others to use it too .

Thank you again.

Hollidaysburg, PA

Amazing service. I just received your shipment now.

Looks great.

Saint-Eustache, QUEBEC, CANADA

Hi All. My Thanks to Luis for his response to my ticket S1504040037. Wired up like he advised and my pump is now in great shape. You guys saved me about $180 compared to what the outfit that installed my tub wanted for the same part. Well worth it!

Thanks again

Rochester, NY

The new heater assembly I purchased arrived as advertised, on time, and it was the correct part. It was packed well to insure it arrived undamaged.

So, from my POV, I say good job to your team!

Dallas, TX

The quality & prices were excellent and the descriptions were spot on. I recommend SpaGuts to anyone who wants to save money and get quality parts.

Bellevue, WA

I am totally satisfied with my order and the ease of installation-directions were good and easy to follow and the few questions I had were promptly answered by the technical support staff

Lincoln, RI

We are very pleased with Spa Guts, both six years ago when your staff helped us to configure a unit to serve our needs and now, when we needed a new pressure switch. Nancy was my first contact. She identified the problem and had a solution immediately. After we installed the switch we still had the "Flo" warning on the control panel and Luis, whom I believe helped us six years ago told me how to adjust the switch. Everything is working correctly at the moment and I feel empowered to have you guys as my spa-go-to team! It is much easier and cost effective to do it myself than to rely on an unknown pool/spa company.

We tell everyone with a spa about your service! Makes so much more sense than throwing these huge shells in the landfills.

Thank You

Tucson, AZ

We just installed our SpaGuts System. After two attempts with two local spa store "repair specialists" who told us that our was not repairable and that we needed a new spa (indoor spa, like new, would have had to be cut apart to remove) we turned to you. Perfect fit, works like new. We cannot thank you enough. If you ever need a reference, please call.

You are the best.

Mike and Barb
Yardley, PA

I ordered a heating element and received it three days before the arrival date as promised. The part came with information on how to install it and it was half the price quoted by others. Not only that it was the right part. The customer service rep. was very helpful and pleasant. I would recommend Spaguts to everyone without hesitation.

Thank you Spaguts

Chester, NH

I want yall to know that the motor and the recently ordered parts have finally paid off, got everything installed last night, and everything works great.

Newman, GA

Hello guys, IT WORKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! i wanted to write and tell you all how impressed and please I am with the equipment and your help setting up my spa. You saved me 50% over what others wanted.

Thanks again.

Roseville, CA

Hi Mike. I received my spa parts and the phone people were very helpful on getting me the exact part i needed.


Modesto, CA

Hello, This afternoon I placed an order: Order Date: 2/13/2015 2:16:00 PM. I had intended to compliment your web site, and didn't. So I will do it now. While looking around to replace the Power Station brand components that died, I did find them, and a couple other competitors. In each case, there were a lot of things listed, but no way to really know what I wanted. It made me dizzy. Somebody took the time to put together a couple pages on your site to explain what components are involved, and what they do, and what I probably needed. After I used your site to educate myself about what I was shopping for, it seemed fair and logical to buy the things I needed from you as well.

Thanks for having more than just pages of parts lists.

Springfield, OR

I have ordered a couple of full units, as well as parts from your company. I have always had a great experience with customer service and tech. I do not know if I had a problem, because I have never had but great service. I have recommended to many of my friends, and know for a fact that they have used SpaGuts.

Thanks again.

Key Largo, FL

I'm very happy with your product. The sales person was very knowledgeable and very very helpful. He asked all the correct questions, had the unit set up and ready to go. When it got here it went together like a dream. It works perfect. I can't say enough about how great your company did, and in today's world of poor customer service, you guys prove that it is still possible to deliver great customer service.

I cannot thank you enough

Phoenix, AZ

The help I received from your staff was very professional and courteous! Also knowledgeable. I received my circuit board on time and it fit like the original. Thank you!! I even got a follow up call after my original inquiry, which was surprising.

Thank you for the excellent customer service, it is hard to find good service anymore especially after the sale.

Danville, VA

Spa Guts tee-style inline heater is an easy install. It has system lights on the cord as well as the heater on position, makes troubleshooting a breeze (had other brand with no lights). Excellent price... Works well... comfortable bath temperature.

Dayton, OH

The Universal in-line heater (2KW 240V) was retrofitted to a jetted tub without any issues. I'm very pleased with the performance of this heater, and I would recommend this vendor for their fast shipping and a quality product.

Plano, TX

Just wanted to tell you how happy you made me. I ordered the board and received it the next day. I installed it and it works great.

Thank you

Chowchilla, CA

Dear spaguts, I am a very please with your parts and service and will recommend your store to my fellow spa owners!

Thank you!

Celmons, NY

Thanks for the accurate help with my situation and for the part that was eventually sent. It fit perfect and we really enjoy having the spa available for use. I was very satisfied with all aspects of my experience with SpaGuts.

Union Gap, WA

Mike, In response to your email concerning my satisfaction with my recent order, I can tell you that I am completely satisfied. I found your website user friendly, had the part I needed, and was shipped and received in a timely fashion with shipping information that was provided in advance. I will most definitely use your company for all future parts need for my spa.


Weatherly, PA

My husband and I have placed orders to Spa guts several times over the last few years, and we have been very happy with the help from customer service and the speedy delivery.

Thank you

Thank you so much
Flowery Branch, GA

I am very pleased with my new "Spa Guts" control pak. I had to redo a little plumbing, but the installation was very simple, great installation directions and I am very pleased with the operation of the unit. It has only been installed for a couple of weeks, but at this point, zero problems.

Littleton, CO

Was very pleased with my order, every thing works fine. Almost purchased new tub. Glad i went this way. The young lady that took my order was very helpful.

Thank you

Pittston, ME

I have ordered parts from SpaGuts in the past, motor with pump, and was very pleased with the tech support and the equipment. This time I thought I needed a new heater, and your web site helped me figure out that the heater did need to be replaced. Through your customer service I ordered the heater advised. All fit well and the replacement was as painless as it gets.
I can usually fit anything from a broken heart to the crack of dawn, and Spa Guts is the only way to go with keeping me in HOT WATER.

Glad I found you, wish all tech and parts companies were as good as you.

Rim Rock, AZ

I just wanted to respond to your inquiry about the service I received. The person I spoke with was very helpful and I received my circuit board quickly.

I would definitely use you again!

Saugerties, NY

On my first call, the lady was knowledgeable and helpful. I thought she went beyond what most people would consider "normal" customer help. In fact, she was the reason, after I tried all her suggestions on how to test/fix my hot tub, that I phoned back. The next lady was also very helpful and patient. I had to make several trips to my spa outside to retrieve numbers in order to ensure that I was buying the correct part, and she hung in there with me patiently. And to top it off, the price for the part was more than fair. I was a very good experience all around.

Thank you all very much!

Two Rivers, WI

Thank you for you wonderful service on the placement and delivery of my order that I placed through your web site. It was easy to use for product info and placement of the order through you. Confirmation of order placement and and delivery info was greatly appreciated!!!

Please keep up the great job of providing replacement parts for spas!!!

Citra, FL

You guys are the best. 7 year ago I bought a Spa Pack from you and re-plumbed into a perfectly good hot tub that was going to the Curb otherwise. That pack has run non stop since then, never off even through all but one winter. It finally seized up, the motor bearing. One call to your Staff I had the exact replacement pump and Motor in my handy hands. One hour later it was running. Not for Spa guts I would re plumbing all again. Spa Guts is the best there is. Got Spa, Get Spa Guts.


Cortlandt Manor, NY

Hello, We were EXTREMELY pleased with your customer service people and with the quality of the products we ordered. Our spa works great now and we will definitely order again if needed and have referred a few people to you.

Thanks again!!

Terri and Dwight
Grantville, PA

Hi Mike, In a word my experience with your customer service dept was "GREAT"!


South Hampton, MA

Hey guys as far as the heater, it's working great and my hot tub is back to normal, as I told every one who answered the phone at your place that was some of the best customer service by telling me to check the heater before putting in the motherboard. I at first that thought was the problem. You don't get that kind of help anymore from business once they take your money.

Thanks again.

Claymont, DE

Your heater element and pressure switch work just fine - that you sent me. Thanks to your web site and your help. I am more then pleased with both.

Thanks again.

Pleasant Prairie, WI

I just wanted to thank everyone for their help with getting my hot tub up and running. Everyone was professional, friendly, and eager to assist me. You all really know your hot tubs. I loved how the tech knew exactly what my problem was and helped me over the phone to get my wiring hooked up correctly (even though a licensed electrician couldn't hook it up properly after 5 hours of trying.) I honestly can't thank you enough. I look forward to doing business with you all again.

I won't shop anywhere else!

Jefferson City, MO

I'm back in business, well so to speak, my hot tub is up and running, I missed it. Two thumbs up to your company, great price, quality part, and fast shipping.

THANK YOU. P.S. I didn't realize how important my tub is to my well being until I didn't have it for a week.


I received exactly what I had ordered, in a timely manner.

Thank You for your professionalism.

Rusells Point, OH

You guys are the best. Fixed tub before it froze. The pack was right on time. Support was the best.

If I need anything for my tub, you guys are it.

Sterling, VA

I have been so thrilled that I found your online store. I purchased a "Spa Pack" for my tub and when it came to hooking it up~ your support team was there every step of the way! I spent a large amount of money......and knew that Damien and Luis would only be a phone call away if I had questions.

Last week I thought my light (which I installed last summer all by myself ......well, and your support staff) went kaputz. When the new bulb I ordered didn't turn out to be the problem I called Damien. He guided me to the source of the problem. A little fuse.........minimal cash and I was back up and running. I am thrilled to be back in my hot tub. As a single Mom it provides me the opportunity to have a hot tub without having to purchase a brand new one. (something I couldn't afford at this time)

Thank you.........beyond words............for the support you provide so I can relax at the end of a long day.

I am your #1 satisfied customer!

Richmond, IL

To the President/ CEO You should very be proud of the people that work for you, it is not very often in this day and age that you come across this high level of customer service, it was an absolute pleasure to deal with them, you should give them all a pat on the back.

Winchester, KY

Just wanted to thank you for the stellar performance through the entire process of determining the correct spa pack right through to the delivery. You did a great job and far exceeded my highest expectations. The Spa "pack" got to my house 2 days after I placed the order with you. I installed it myself and had my electrical contractor hook up the electrical. It took us less than two hours to complete the whole job. I am so glad that I found We are back in the spa tonight thanks to!


Santa Clarita, CA

Your solution was spot on!

I love the promptness of your response and your excellent help with getting my spa back up and running. Not only did I get an email message, I also received a phone call to make sure that I got the information!!

Thanks again!

San Jose, CA

i got my spa guts at a great price and luis and damien helped me install it over the phone when i called and saved me a bunch of money. everyone i talked to was very helpful. i left a message and damien called me back the very next morning. very satisfied customer.

Kingsville, TX

Thank you so much for your polite and thorough follow up. The hot tub is working fine now. Pierre, my "Hot Tub" mechanic worked it all out. By the way, I am a Customer Service Consultant (I work all over the United States, Canada and Europe with all sizes of Businesses) and want to compliment you on your Customer Service Program. It is very good. I never felt the "Full Court Press" so many other Customer Service Departments put on you to upsell or increase billing. Your follow up has been excellent. You provide great information, do everything you promise, and do so in a friendly and professional manner.

Congratulations, you are in "Thin Air" when it comes to providing great Customer Service.

Lagrange, GA

Mike, I have previously submitted a very positive feedback response to the excellent customer service I experienced in working with 2-3 of your staff on my last order. Keep up the great performance.

Sparta, WI
New Laing Lo-Flo Circulation Pump

I am completely satisfied with my purchase from spa guts. Luis and Damien both assisted me with the purchase of my top end and circuit board. They were patient and knowledgeable regarding the components and installation. I was able to save much money and the spa now works perfectly. Thanks

San Dimas, CA
Balboa Circuit Board, M3 (Outdoor-Gas), 54175 (SP)
Balboa Topside, Serial DLX, 8-Button, 54108

I was very please with the way your company delt with my spa problems. Louis told me about the changes I had to make, I received my controller about a week ago I installed it and now my wife and I are enjoying our spa thank you for your support I would definitely recommend your company

Florence, AZ
Balboa VS501Z Single Pump Spa Controller w/ Topside, 54220-Z

It was very easy to find the part we needed, to order it on-line, and it came in just a few days! In every other instance, we have had to call a repairman to help us out. In this case, we were able to replace the broken light housing ourselves, so no cost except for the part. Thank You!

Williamsport, PA


Afton, OK

All of you did a wonderful job. The parts I ordered were exactly what I needed. Everyone knew what I needed and it was right the first time. It was an easy exchange at the hot tub and my wife and I are thrilled to have it back. I will use your company for all my filter and spa needs.

Thanks, Dan

Lake City, PA

Thanks again: You folks make owning this old spay worth it. I am sure it was the old billows switch that caused the relay switch to fail, other than this the Spa Pack has been flawless, even through last years blizzard, no sweat. Once I shoveled my way to it the pumps worked fine and the heater had the water toastie. If you ever need a reference for Wiscosnsin, I'm your man. Thanks.

Pewaukee, WI

Wanted to give you some testimonial feedback from my Spa Pack I purchased:

I have had your Spa Pack now for over 4 years! I bought it back in July 2007 to upgrade an older spa and it is still going strong! It was easy to install, easy to maintain and runs nonstop. Thanks again!

Belmont, NC

I was totally satisfied. SpaGuts is a great place to do business!!!!

Thank you

Myrtle Creek, OR

Worked very well customer is happy and thats what counts

Tucson, AZ

I just have to tell you guys what great customer service you give. Honestly! We are always amazed with how well you understand the equipment that you sell and are so helpful when we have questions. We've recommended your site to several of our friends because of the customer service you give. We know that whatever we get from you you will stand behind it and help us when things go wrong. In these times where every dollar counts, you make it easier to spend the money because we know we are going to get a good product and help as we need it. Thanks again!!!

Winder, GA
Mar 25, 2011

Motor is running great, thanks! AO Smith Spa Motor with High Performance Pump - 56 Frame ,

The tech service offered by you and a couple others I've spoken with has been fantastic. Great price and great service - don't always see those together. I'll definitely recommend your company to others.


Fernandina Beach, FL
Mar 17, 2011

Once again - great service. Since I got your Spa Pack, I have only had a couple of occasions to contact the support group and each time the response has been quick, effective and accurate.

The part was exactly what was needed, delivered quickly, installed quickly and the Hot Tub is up and running again - the wife is happy and life is good.

Jacksonville, FL
March 3, 2011

Thanks so much for your great service. I saved $250.00 on that Ozonator Pump by ordering from you all. It was expedited quickly and efficiently. I will certainly look to you for all of my spa parts and recommend you to my friends. Have a blessed day! Marion "Ginger" Haggard


Feb 28, 2011

Your staff very much exceeded my expectations and the product was intuitive and very easy to install.


Brooksville, FL
Feb 26, 2011
HT Pneumatic Controller with ABS Heater
AO Smith Spa Motor with High Performance Pump - 48 Frame

Hi, I am very happy with my experince with your co. great prices also, I have you at the top of my favorites list for spa parts, thanks

Vern T
Palmdale, CA
Feb 14, 2011

Thank you for the prompt delivery of the Spa Controller Pressure Switch I recently ordered. My review of is my part works fine. The price was also very reasonable. The sales people were very courteous and helpful. It's been a pleasure doing business with Spa Guts!!!

Zoe F
Osterburg, PA
Feb 10, 2011

Thank you once again, SpaGuts!!! I just got off the phone with one of your technicians having received a rapid and detailed response to my service inquiry by email. I installed a SpaGuts package (pump, heater, controller and control panel) in my older spa last fall. In the process I converted the spa from a pneumatic switch setup to the computer controlled panel. The package ended up costing almost exactly one quarter of what I had been quoted for a replacement from our local spa dealer, who of course tried to sell me a new spa instead of fixing the old one.

I live in a harsh climate where the night time temperatures can often reach -40C (that's the same temperature in Fahrenheit!). Our spa worked flawlessly all of last winter, maintaining temperature extremely consistently. The only reason we had any service issue this year was because I had used snow to top up the water level in the tub and some debris got caught in the flow switch, keeping it open. SpaGuts technical people helped me to figure out the issue quickly, but in the meantime we didn't need to panic because the freeze protection mode of their electronics kept the water circulating and heated in a state of suspended animation until we could fix the problem.

We also find the flexibility of the circulation program helpful, and are able to set the spa to circulate on low speed continuously to accommodate our winter climate. The SpaGuts technical team was very helpful in helping me to determine what package best suited my needs and the system arrived in just a few days exactly as described. Installation of the package was very easy with the detailed instructions, and I was even able to install a multi-program light in a spa that had none beforehand. I have told many friends about your product and I'm sure that I have saved them tons of cash............but I'm also sure the local spa dealers around here are not fans of yours. Keep up the fabulous work! Vince Winnipeg, MB PS.

You absolutely have my permission to post this testimonial on your website.

Winnipeg, CAN
Jan 18, 2011

I just purchased a 6230 series spa pack and wanted to say thank you. The system installed very easily an works like a charm. Its so nice to have a working hot tub again!

Another satisfied customer

Lewisville, TX
Dec 27, 2010

I did a complete change-out on my hot tub recently with your help and just wanted to say Thanks for all your support.

Your Customer Service and Tech Support were very courteious and profesional. I would recommend you to anyone. The tub is working great in the cold mountains of W.V. Just set it and forget it.

Hope you all have a wonderful holiday season.

Charleston, WV
Dec 16, 2010

Please let all in your company know that the product, shipping, and support are amazing. With little modification, I was able to remove my old equipment and install the new pump package within five hours. All worked as expected.

I will definately let all of my friends and family know about Spa Guts.


Clarkson, NV
Nov 15, 2010


Yes I am extremely satisfied and am enjoying my spa once again! Infact, I used it last night for the first time since giving it the "heart transplant" replacing all the electronics, board, controls, and heater.

This hot tub has been nothing but a money pit since I moved in. Eleven months ago I replaced the "mother board" heater and light to the tune of about 1100.00 only to have the board completely burned up aprox 10 months later. not happy I called the "Spa Guy" repair company who fixed it originally and he said his warranty is six months. I was guoted $1600.00 for parts but he would waive the trip charge. I responded I will make it firewood before I spend another $1600.00 on this oversized bath tub!

Then I heard about spa guts and the rest is history! I only wish I heard of you last year!

Lisbon, WI
Nov 8, 2010

I own an Infinity hot that has been nothing but trouble.. before they went belly up, I could never get any support. with lots of band-aids keeping the old system running, I found Spa Guts and bought the 6200 series retrofit kit.

I just want to thank everyone at Spa guts for the best service and great job sending me what I ordered. Everything was spot on plug and play.. I was very shocked.. My guess is it took me about an hour to change everything out from old to new. Any one looking at the purchase of the product the 6200 series retrofit, All I can say is *** Outstanding Product***

Thank you again..

Acworth, GA
Oct 15, 2010

Thank you for your quick response and helping me place my order. I wanted to send a short note to let you know why I chose your company to order my pump. Obviously, pricing is important but the reason I chose your company is because you have a very descriptive website, but more importantly, you list your telephone number as a method of contacting you. It amazes me how many companies pay big dollars for websites with all of the bells and whistles but fail to mention a telephone number.

Before I talked to you, I had located a pump on Ebay from a company that listed the exact pump I needed. They had a store on Ebay as well, but there was absolutely no way to contact them other than via email. The pump was actually a little cheaper, but I didn't have time to wait one or two days for a response to a simple question such as, "Do you have this pump in stock"?

Thanks again for your quick response.

Houston, TX
Sept 23, 2010

Dear Mike: The spa pump I ordered is working fine and all those involved in helping with the purchase did an excellent job. Thank you for the help and I look forward to doing business with your company again.

Woodstock, GA
July 20, 2010


Bloomfield, NJ
July 15, 2010

Thanks for the guidance on following the instructions. Now that I have properly wired my GFI the new componets are working fine. I have a old CAL SPA unit and the replacement was a perfect fit, the old unit never had a blower but with a few plumbing modifications it works really well.

Thanks for all you help and I can and will recommend your firm and products.

Big Cabin, OK
July 2, 2010

I just wanted to thank Luis and Damian for all of their help. It has been a pleasure working with you. My hot tub is up and running and doing great. Your system is very easy to break down and reconfigure to fit into the space. It seemed a little overwhelming when I first received the pack, but after I reviewed the information and with the help of the above guys, it all fit into place.

Thanks again - I have been so busy I have not had a chance to thank you....

You have a customer for a long time.

Cincinnati, OH
June 29, 2010

Hello Luis , I followed your instructions and put the dry well in for the thermostat. That worked and the temp is Right On Now. The two stages for the pump also works just in reverse. When you first hit the pump button it goes to High if you hit it again it goes to Low. So they both work and we know the sequence now.

Once again thank you for all of your professional help. Great Customer Service and an awesome product.

Pelham, NH
June 24, 2010

I am delighted that your staff is so helpful and encouraging. Both Luis and Cammy worked with me and my electrician to solve a vexing problem successfully. Please pass on to them our delight with them and SpaGuts!

Best regards

Belmont, MA
April 5, 2010

I just want to compliment you on the quality of your service. I am very pleased with your speed and the packing job. The pump works great and matches the old one exactly.

Thank you!!!!

San Mateo, CA
June 11, 2010

I just wanted to let you know how happy I am with the service, the price, the quality of the part I received, and how quickly I received my order. I know questions/comments are usually negative, but I just wanted to let you know what a great job I thought you were doing :-).

If I need anything in the future, you will be my first choice . . .


Temecula, CA
June 8, 2010


I was extremely pleased with your companys handling of my order , I couldn't believe how fast it arrived. It had everything I needed for my installation and it fit my 1999 Hercules spa just right. I had it installed that day and it was ready for use by the time my wife came home from work that day. (she was thrilled)

I found your web site very easy to use (I'm not that good with the internet) and I would, and do recommend your company to everyone.

Thanks again,

Bellevue, OH
May 18, 2010

Sir, I am pleased to report that you have an excellent staff of very professional and friendly people who work for you. When I contacted customer service, Nancy, she was able to answer almost all of my "dopie" questions and when I needed more techical help she got me the correct technical person, which I am embarassed to say that I forgot his name. It was a pleasure to do business with your group and I am, and will be, recommending your company to all persons who need "help".

Thanks again for helping me and it was a pleasure to do business with you all.

Escondido, CA
Jan 19, 2010

All my friends say i'm crazy for going hot tub'n in the winter but thanks to Spa Guts I can, they're the crazy ones. My first hot tub experience is a sweet one. I have been in with a temp of 3 degrees and a wind chillll as low as 10 below zero.

Please tell your fantastic workers they Rock !!!

Thank's again Louis

Scotia, NY
Jan 1, 2010