Here at SpaGuts.com we take an extreme amount of pride in the quality of
the spa parts we sell and in the level of service we provide. That's why I
personally contact every customer via email after every sale to confirm their
satisfaction with their purchase. What follows are some of the responses from
our loyal customers. We hope to earn your business as well.
Chief Executive Officer
I just wanted to respond to your inquiry about the service I received. The
person I spoke with was very helpful and I received my circuit board quickly.
I would definitely use you again!
On my first call, the lady was knowledgeable and helpful. I thought she
went beyond what most people would consider "normal" customer help. In
fact, she was the reason, after I tried all her suggestions on how to
test/fix my hot tub, that I phoned back. The next lady was also very
helpful and patient. I had to make several trips to my spa outside to
retrieve numbers in order to ensure that I was buying the correct part,
and she hung in there with me patiently. And to top it off, the price
for the part was more than fair. I was a very good experience all
Thank you all very much!
Two Rivers, WI
Thank you for you wonderful service on the placement and delivery of my order
that I placed through your web site. It was easy to use for product info and
placement of the order through you. Confirmation of order placement and and
delivery info was greatly appreciated!!!
Please keep up the great job of
providing replacement parts for spas!!!
You guys are the best. 7 year ago I bought a Spa Pack from you and re-plumbed
into a perfectly good hot tub that was going to the Curb otherwise. That pack
has run non stop since then, never off even through all but one winter. It
finally seized up, the motor bearing. One call to your Staff I had the exact
replacement pump and Motor in my handy hands. One hour later it was running.
Not for Spa guts I would re plumbing all again. Spa Guts is the best there is.
Got Spa, Get Spa Guts.
Cortlandt Manor, NY
Hello, We were EXTREMELY pleased with your customer service people and with the
quality of the products we ordered. Our spa works great now and we will definitely
order again if needed and have referred a few people to you.
Terri and Dwight
Hi Mike, In a word my experience with your customer service dept was
South Hampton, MA
Hey guys as far as the heater, it's working great and my hot tub is back to
normal, as I told every one who answered the phone at your place that was
some of the best customer service by telling me to check the heater before
putting in the motherboard. I at first that thought was the problem. You
don't get that kind of help anymore from business once they take your money.
Your heater element and pressure switch work just fine - that you sent me.
Thanks to your web site and your help. I am more then pleased with both.
Pleasant Prairie, WI
I just wanted to thank everyone for their help with getting my hot tub up and running.
Everyone was professional, friendly, and eager to assist me. You all really know your
hot tubs. I loved how the tech knew exactly what my problem was and helped me over the
phone to get my wiring hooked up correctly (even though a licensed electrician couldn't
hook it up properly after 5 hours of trying.) I honestly can't thank you enough. I look
forward to doing business with you all again.
I won't shop anywhere else!
Jefferson City, MO
I'm back in business, well so to speak, my hot tub is up and running, I missed it. Two
thumbs up to your company, great price, quality part, and fast shipping.
THANK YOU. P.S. I didn't realize how important my tub is to my well being until
I didn't have it for a week.
SPRING HILL, FL
I received exactly what I had ordered, in a timely manner.
Thank You for your professionalism.
Rusells Point, OH
You guys are the best. Fixed tub before it froze. The pack was right on time.
Support was the best.
If I need anything for my tub, you guys are it.
I have been so thrilled that I found your online store. I purchased
a "Spa Pack" for my tub and when it came to hooking it up~ your support
team was there every step of the way! I spent a large amount of
money......and knew that Damien and Luis would only be a phone call away
if I had questions.
Last week I thought my light (which I installed last summer all by
myself ......well, and your support staff) went kaputz. When the new
bulb I ordered didn't turn out to be the problem I called Damien. He
guided me to the source of the problem. A little fuse.........minimal
cash and I was back up and running. I am thrilled to be back in my hot
tub. As a single Mom it provides me the opportunity to have a hot tub
without having to purchase a brand new one. (something I couldn't
afford at this time)
Thank you.........beyond words............for the support you provide so
I can relax at the end of a long day.
I am your #1 satisfied customer!
To the President/ CEO You should very be proud of the people that work for you,
it is not very often in this day and age that you come across this high level
of customer service, it was an absolute pleasure to deal with them, you should
give them all a pat on the back.
Just wanted to thank you Spaguts.com for the stellar performance through the
entire process of determining the correct spa pack right through to the delivery.
You did a great job and far exceeded my highest expectations. The Spa "pack" got
to my house 2 days after I placed the order with you. I installed it myself and
had my electrical contractor hook up the electrical. It took us less than two
hours to complete the whole job. I am so glad that I found spaguts.com. We are
back in the spa tonight thanks to spaguts.com!
Santa Clarita, CA
Your solution was spot on!
I love the promptness of your response and your excellent help with getting
my spa back up and running. Not only did I get an email message, I also received
a phone call to make sure that I got the information!!
San Jose, CA
i got my spa guts at a great price and luis and damien helped me install it over
the phone when i called and saved me a bunch of money. everyone i talked to was
very helpful. i left a message and damien called me back the very next morning.
very satisfied customer.
Thank you so much for your polite and thorough follow up. The hot tub
is working fine now. Pierre, my "Hot Tub" mechanic worked it all out. By
the way, I am a Customer Service Consultant (I work all over the United
States, Canada and Europe with all sizes of Businesses) and want to
compliment you on your Customer Service Program. It is very good. I
never felt the "Full Court Press" so many other Customer Service
Departments put on you to upsell or increase billing. Your follow up has
been excellent. You provide great information, do everything you
promise, and do so in a friendly and professional manner.
Congratulations, you are in "Thin Air" when it comes to providing great
Mike, I have previously submitted a very positive feedback response to the excellent customer service
I experienced in working with 2-3 of your staff on my last order. Keep up the great performance.
I am completely satisfied with my purchase from spa guts. Luis and Damien both assisted me with the
purchase of my top end and circuit board. They were patient and knowledgeable regarding the components
and installation. I was able to save much money and the spa now works perfectly. Thanks
I was very please with the way your company delt with my spa problems. Louis told me about the changes
I had to make, I received my controller about a week ago I installed it and now my wife and
I are enjoying our spa thank you for your support I would definitely recommend your company
It was very easy to find the part we needed, to order it on-line, and it
came in just a few days! In every other instance, we
have had to call a repairman to help us out. In this case, we were able to
replace the broken light housing ourselves, so no cost except for the part.
I WOULD LIKE VERY MUCH TO THANK BOTH NANCY AND DAMIAN , FOR THEIR EXPERT
ADVICE THAT I NEEDED BADLY IN GETTING MY BALBOA 500Z INSTALLED. IT IS
WORKING PERFECT AND I WILL RECOMEND U TO EVERYONE I KNOW WITH A HOT TUB.
All of you did a wonderful job. The parts I ordered were exactly what I needed. Everyone
knew what I needed and it was right the first time. It was an easy exchange at the hot
tub and my wife and I are thrilled to have it back. I will use your company for
all my filter and spa needs.
Lake City, PA
Thanks again: You folks make owning this old spay worth it. I am sure it was the old billows
switch that caused the relay switch to fail, other than this the Spa Pack has been flawless,
even through last years blizzard, no sweat. Once I shoveled my way to it the pumps worked
fine and the heater had the water toastie. If you ever need a reference for Wiscosnsin,
I'm your man. Thanks.
Wanted to give you some testimonial feedback from my Spa Pack I purchased:
I have had your Spa Pack now for over 4 years! I bought
it back in July 2007 to upgrade an older spa and it is still going strong! It was easy to install,
easy to maintain and runs nonstop. Thanks again!
I was totally satisfied. SpaGuts is a great place to do business!!!!
Myrtle Creek, OR
Worked very well customer is happy and thats what counts
I just have to tell you guys what great customer service you give. Honestly! We are always amazed
with how well you understand
the equipment that you sell and are so helpful when we have questions.
We've recommended your site to
several of our friends
because of the customer service you give. We know that whatever we get from you you will stand
behind it and help us when
things go wrong. In these times where every dollar counts, you make it easier to spend the money
because we know we are
going to get a good product and help as we need it. Thanks again!!!
The tech service offered by you and a couple others I've spoken with
has been fantastic. Great price and great service - don't always see
those together. I'll definitely recommend your company to others.
Fernandina Beach, FL
Mar 17, 2011
Once again - great service.
Since I got your Spa Pack, I have only had a couple of occasions to
contact the support group and each time the response has been quick,
effective and accurate.
The part was exactly what was needed, delivered quickly, installed
quickly and the Hot Tub is up and running again - the wife is happy
and life is good.
March 3, 2011
Thanks so much for your great service. I saved $250.00 on that Ozonator Pump by ordering from you all.
It was expedited quickly and efficiently. I will certainly look to you for all of my spa parts and recommend you to my friends.
Have a blessed day! Marion "Ginger" Haggard
Feb 28, 2011
Your staff very much exceeded my expectations and the product was intuitive
and very easy to install.
Hi, I am very happy with my experince with your co. great prices
also, I have you at the top of my favorites list for spa
Feb 14, 2011
Thank you for the prompt delivery of the Spa Controller Pressure Switch
ordered. My review of spaguts.com is my part works fine. The price was also very
reasonable. The sales people were very courteous and helpful. It's been a
pleasure doing business with Spa Guts!!!
Feb 10, 2011
Thank you once again, SpaGuts!!! I just got off the phone with one of your technicians having received a
rapid and detailed response to my service inquiry by email. I installed a SpaGuts package
(pump, heater, controller and control panel) in my older spa last fall. In the process I converted
the spa from a pneumatic switch setup to the computer controlled panel. The package ended up costing
almost exactly one quarter of what I had been quoted for a replacement from our local spa dealer,
who of course tried to sell me a new spa instead of fixing the old one.
I live in a harsh climate
where the night time temperatures can often reach -40C (that's the same temperature in Fahrenheit!).
Our spa worked flawlessly all of last winter, maintaining temperature extremely consistently.
The only reason we had any service issue this year was because I had used snow to top up the
water level in the tub and some debris got caught in the flow switch, keeping it open. SpaGuts
technical people helped me to figure out the issue quickly, but in the meantime we didn't
need to panic because the freeze protection mode of their electronics kept the water circulating
and heated in a state of suspended animation until we could fix the problem.
We also find
the flexibility of the circulation program helpful, and are able to set the spa to circulate
on low speed continuously to accommodate our winter climate. The SpaGuts technical team was
very helpful in helping me to determine what package best suited my needs and the system
arrived in just a few days exactly as described. Installation of the package was very easy
with the detailed instructions, and I was even able to install a multi-program light in a
spa that had none beforehand. I have told many friends about your product and I'm sure that
I have saved them tons of cash............but I'm also sure the local spa dealers around
here are not fans of yours. Keep up the fabulous work! Vince Winnipeg, MB PS.
You absolutely have my permission to post this testimonial on your website.
Jan 18, 2011
I just purchased a 6230 series spa pack and wanted to say thank you. The system installed very easily an works like a charm.
Its so nice to have a working hot tub again!
Another satisfied customer
Dec 27, 2010
I did a complete change-out on my hot tub recently with your help and just wanted to say Thanks for all your support.
Your Customer Service and Tech Support were very courteious and profesional. I would recommend you to anyone.
The tub is working great in the cold mountains of W.V. Just set it and forget it.
Hope you all have a wonderful holiday season.
Dec 16, 2010
Please let all in your company know that the product, shipping, and support are amazing. With little modification,
I was able to remove my old equipment and install the new pump package within five hours. All worked as expected.
I will definately let all of my friends and family know about Spa Guts.
Nov 15, 2010
Yes I am extremely satisfied and am enjoying my spa once again! Infact, I used it last night for the first time since giving
it the "heart transplant" replacing all the electronics, board, controls, and heater.
This hot tub has been nothing but a money pit since I moved in. Eleven months ago I replaced the "mother board" heater
and light to the tune of about 1100.00 only to have the board completely burned up aprox 10 months later. not happy I called
the "Spa Guy" repair company who fixed it originally and he said his warranty is six months. I was guoted $1600.00 for parts
but he would waive the trip charge. I responded I will make it firewood before I spend another $1600.00 on this oversized bath tub!
Then I heard about spa guts and the rest is history! I only wish I heard of you last year!
Nov 8, 2010
I own an Infinity hot that has been nothing but trouble.. before they went belly up, I could never get any support.
with lots of band-aids keeping the old system running, I found Spa Guts and bought the 6200 series retrofit kit.
I just want to thank everyone at Spa guts for the best service and great job sending me what I ordered.
Everything was spot on plug and play.. I was very shocked.. My guess is it took me about an hour to change
everything out from old to new. Any one looking at the purchase of the product the 6200 series retrofit,
All I can say is *** Outstanding Product***
Thank you again..
Oct 15, 2010
Thank you for your quick response and helping me place my order. I wanted
to send a short note to let you know why I chose your company to order my
pump. Obviously, pricing is important but the reason I chose your company
is because you have a very descriptive website, but more importantly, you
list your telephone number as a method of contacting you. It amazes me how
many companies pay big dollars for websites with all of the bells and
whistles but fail to mention a telephone number.
Before I talked to you, I had located a pump on Ebay from a company that
listed the exact pump I needed. They had a store on Ebay as well, but there
was absolutely no way to contact them other than via email. The pump was
actually a little cheaper, but I didn't have time to wait one or two days
for a response to a simple question such as, "Do you have this pump in
Thanks again for your quick response.
Sept 23, 2010
Dear Mike: The spa pump I ordered is working fine and all those involved in helping with the purchase did an excellent job.
Thank you for the help and I look forward to doing business with your company again.
July 20, 2010
THIS WAS A PRO-FORM RETORATION 5.1 HYDROTHERAPY SPA MODEL# 831.210050
AND NOW IT IS A SPA-GUTS BETTER THAN EVER. I WOULD LIKE TO TAKE THIS
MOMENT AND THANK YOU AGAIN AND YOUR STAFF LUIS MORA,MIKE AND A WOMAN
THAT I DID NOT GET HER NAME. THEY ARE TOP NOTCH.
July 15, 2010
Thanks for the guidance on following the instructions. Now that I have properly wired my GFI the new componets are working fine.
I have a old CAL SPA unit and the replacement was a perfect fit, the old unit never had a blower but with a few plumbing
modifications it works really well.
Thanks for all you help and I can and will recommend your firm and products.
Big Cabin, OK
July 2, 2010
I just wanted to thank Luis and Damian for all of their help. It has been a
pleasure working with you. My hot tub is up and running and doing great.
Your system is very easy to break down and reconfigure to fit into the
space. It seemed a little overwhelming when I first received the pack, but
after I reviewed the information and with the help of the above guys, it all
fit into place.
Thanks again - I have been so busy I have not had a chance to thank you....
You have a customer for a long time.
June 29, 2010
Hello Luis , I followed your instructions and put the dry well in for the thermostat. That worked and the temp is Right On Now.
The two stages for the pump also works just in reverse. When you first hit the pump button it goes to High if you hit it
again it goes to Low. So they both work and we know the sequence now.
Once again thank you for all of your professional help. Great Customer Service and an awesome product.
June 24, 2010
I am delighted that your staff is so helpful and encouraging.
Both Luis and Cammy worked with me and my electrician to solve a
vexing problem successfully. Please pass on to them our delight with them
April 5, 2010
I just want to compliment you on the quality of your service. I am very
pleased with your speed and the packing job. The pump works great and
matches the old one exactly.
San Mateo, CA
June 11, 2010
I just wanted to let you know how happy I am with the service, the price, the quality of the part I received, and how
quickly I received my order. I know questions/comments are usually negative, but I just wanted to let you know what a
great job I thought you were doing :-).
If I need anything in the future, you will be my first choice . . .
June 8, 2010
I was extremely pleased with your companys handling of my order , I couldn't believe how fast it arrived. It had everything I needed
for my installation and it fit my 1999 Hercules spa just right. I had it installed that day and it was ready for use by the
time my wife came home from work that day. (she was thrilled)
I found your web site very easy to use (I'm not that good with the internet) and I would, and do recommend your company to everyone.
May 18, 2010
Sir, I am pleased to report that you have an excellent staff of very professional and friendly people who work for you.
When I contacted customer service, Nancy, she was able to answer almost all of my "dopie" questions and when I needed more
techical help she got me the correct technical person, which I am embarassed to say that I forgot his name. It was a
pleasure to do business with your group and I am, and will be, recommending your company to all persons who need "help".
Thanks again for helping me and it was a pleasure to do business with you all.
Jan 19, 2010
All my friends say i'm crazy for going hot tub'n in the winter but thanks to Spa Guts I can, they're the crazy ones.
My first hot tub experience is a sweet one.
I have been in with a temp of 3 degrees and a wind chillll as low as 10 below zero.
Please tell your fantastic workers they Rock !!!
Thank's again Louis
Jan 1, 2010
All electrical and plumbing parts we sell are intended for installation by a licensed electrician or licensed contractor.
Any sales or technical advise provided by this site or our staff may not be construed to authorize or suggest
anything but professional installation.