Testimonials

Here at SpaGuts.com we take an extreme amount of pride in the quality of the spa parts we sell and in the level of service we provide. That’s why I personally contact every customer via email after every sale to confirm their satisfaction with their purchase. What follows are some of the responses from our loyal customers. We hope to earn your business as well.

Mike Whitney
Chief Executive Officer

I needed to let you know that I would definitely recommend this company to any of my friends or family members who have problems with their Spa/Hot-tubs. While installing the items I ordered, I encounter some difficulties and had to call technical support numerous times. I was able to speak with one of your technicians (Luis) who was very professional, polite and extremely patient with me. there were times I had to call twice in one day and Luis didn't show any signs getting tired of working with me.

Again, I commend your services from the beginning to the end and wanted to advise you that my Hot-tub is working PERFECTLY.

Thank You

Ismael
Freeport, NY
May 18,2009


All, I am very happy with your product. I installed 240 GFCI, modified my plumbing with the reducer inserts. I was surprised to see new LED light, which I also installed. I replaced all my old air switches with the new ones included. I could have used alittle more length of air lines, because my pack was further to the left. I feel Me and my wife can relax and enjoy spa more knowing it is basically new again.

Thank you and I will be looking again for your support if I have any problems in the future.

Steven
Pocono Summit, PA
April 21,2009


Aloha, Thank you for your prompt delivery of the Spa pump and motor I ordered. The product was a perfect match and the installation went great.

Could not ask for more.

Dennis
Kahuku, Hawaii
April 21,2009


Hey Guys,

It works! When all else fails, either read the instructions again or call Luis. Luis, thanks for taking the time to talk to me today and help me to troubleshoot the spapack.

Thanks again and I will not hesitate to recommend a cool product.

Cecil
Odessa, TX
April 2,2009


I have been in the pool and spa field for over twenty years. Recently, I was contacted by an elderly widow who had a twenty year old spa. Her heater had freeze damage and the control panel internals were covered in rust. I found your web site and decided to try your digital control panel after speaking with a sales rep on the phone. I couldn't be more impressed! Delivery was fast and the kit contained EVERYTHING (except plumbing) needed for the up-grade. Installation was fast and easy and the panel had all the appropriate accessory voltages preset.

Two thumbs up to you guys! Very pleased!

Tony
March 28, 2009


Hi,

I just wanted to let you know that I installed your Electronic Spa controller package with the heater circulation pump in our ancient Hot Springs Classic Spa. The whole package works great and it is really nice to finally have precise temperature control after all these years. My wife really likes the modern controls mounted within easy reach of the spa. It sure beats what we used to have!!

I have already recommended your product to a friend who is building his own in ground Spa. Your Spa Guts package is not only a great retrofit, but it is also makes a great kit to start from.

Sincerely,

Wes & Jill
Pleasanton, TX
March 25, 2009


I am very pleased with my order. Your company has far surpassed my expectations!

Thank you very much.

Ed
Apple Valley, CA
March 25,2009


Thank you for the fast service and great product,
YOU MAKE MY ELECTRIC LOOK GOOD.

Thanks
Steve
Weaverville, CA
March 19, 2009


I just wanted to let you know how very pleased I am with your service and website. I have had a hottub for about 10 years now, and because I have circulation problems, I really use it alot. I have had 2 service tecnicians come out in the course of 3 years, and charge me an arm and a leg for numerous things, not really knowing what the real problem was. When my heater stopped working, I didn't know what to do... I was so frustrated that I considered selling the tub. My wife stumbled upon your website, and I must say, even someone like myself who is not mechanically or electrically inclined can understand exactly what is explained here. I was able to take it apart, look at the heater element, and by your diagnosis online, I was able to order another one. The shipping and service of your company is outstanding, not something you see in the retail world these days.

Thank you for quick shipment, free delivery, and excellent customer service. I will be a customer of yours for life.

Bob
Belcamp, MD
Feb 21, 2009


I just wanted to compliment Spa Guts on your fast service and parts sent; arriving in excellent shape and 100% functional. BRAVO! Very much appreciated from northerner a way up in Thunder Bay, Ontario, Canada.

Don
Thunder Bay, Ontario, Canada
Feb 9, 2009


Thanks for the info! The whole spa package arrived today, and found those numbers as you indicated. It looks like everything will match up with the old plumbing with just a little adjustment. thanks for the support and we'll be in touch if we need anything further. We're spreading the word about your quality service and product availability!

Jim
Dillon, MT
Jan 29, 2009


THE OZONATOR WORKED GREAT,INSTALLED EASY,SHIPPED HERE {VA} IN 3 OR 4 DAYS

THE LADY I ORDERED IT FROM WAS VERY HELPFUL SORRY FORGOT HER NAME.

THANKS ALOT WILL ORDER FROM YOU GUYS AGAIN

TOM C.
Evington, VA
Jan 23, 2009


I received my spa pac the other day. The next day i installed the pac. It went well except my not bleeding the pump right away, hard to imagine that a little air would not let the pump work. I blead the air and everything works great. Want to thank everyone. The product is great! with a very reasonable price, and free shipping. The responce to my 1st question and info regarding my spa, to building of my pac was just incredibly simple.

John
Grand Rapids, MI
November 24, 2008


Great service and every thing looks great now. Thank you.

Howard
morrison, OK
November 21, 2008


It was the best nothing else but the best

Randy
El Dorado
November 9, 2008


The pump that I recieved was a perfict fit. The sales person was very helpfull, and everthing went well.

Thank you ,

Don
Howell, MI
November 6, 2008


We rec'd our shipment on Friday (10/10/08).

Thank you for the quick turnaround and also for handling all transactions in a professional manner.

Josyclin
Elgin, TX
October 14, 2008


Thank you kindly for the the speedy and prompt shipment of the pump that I ordered. It is in and running fine !

Tom
Vinton, VA
October 23, 2008


I was really impressed with your controller and the excellent packaging--It arrived several days ago in perfect shape..THANKS....

Thanks for your reply and useful information. I agree that the 2.0 hp unit you have shipped should do the trick. Since just my wife and I use the hot tub, we can turn off any other jets not needed and get enough flow for us...

Thanks again for your concern and excellent response - you obviously have a first class organizaton and product line.

Keep up the good work !!!!!

Best regards,

Dale
Williamsburg, VA
October 13, 2008


Thanks. The spa pack I just received from you installed like a dream. Very easy. It works great. Thanks again for everything. I will shop with you again!

Brien
Kirkland, IL
August 26, 2008


Thanks for the help, it only took a few minutes to do the wire change. The spa now runs like new and seems quieter, too. I will recommend you and Spa Guts to some of the spa people here in town.

Dennis
PAHRUMP, NV
August 11, 2008


I've made two orders to SpaGuts now and have been very pleased with both. Your prices are reasonable, my orders were filled promptly AND CORRECTLY! "So, you guyz done good!" I replaced my blown ozone generator and the venturi injector with units from SpaGuts. I have a 1998 Hot Springs Sovereign spa on my back porch deck. Since I'm getting older (55) I think of my spa as "my happy place". :-)

Dan
Ames, IA
August 11, 2008


Thanks for everything. Unit works great and was not difficult to install. Next winter, we are going to be very happy to have a 240v heater and pump rather than the 120v one originally installed.

Ed
Littleton, CO
August 6, 2008


You rock! Thank you. I am new to the spa thing, hope to be getting more stuff from y'all.

Jennifer
St. Petersburg, FL
Aug 1, 2008


I recently purchased a spa heater pack for a 20+ yr old Kohler hot tub that still had the original controller on it. Delivery of the new heater pack was very prompt, all the parts/pieces were included. I installed the new pack myself in an afternoon, and everything worked perfect. I highly recommend Spa Guts to anyone needing a new heater for their hot tub. Thanks to all who had their hand in my order. Thanks.

Mary
Pennington Gap, Va.
July 27, 2008


Hello, I just wanted to let you guys know how pleased I am with your product! Bought a vacuum controler with top side control panel and everything was excellent!!!!! Instructions were very clear and every single part that was needed for the job was all there. Fantastic stuff and keep up the good work nice to see companies like yours!

Darryl
Castlegar, British Columbia
July 4, 2008


I just wanted to thank everyone who helped me with my spa. The new pump and moter work great, thanks again for turning a could be nitemare into an easy fix!!!

Kenneth
Brigham City, UT
June 26, 2008


Sorry it took so long to respond back but wanted to let you know that the parts were just what we needed. Thank you for the quick shipment and the ability to fix our hottub for under $25.

thanks

Mary
Coal City, IL
May 3, 2008


I don't have a photo, but the discription of my trouble with my hot tub was right on! Instalation of the new heater element, was easy as your instrutions showed. Thanks for your help and your web site. I will use you again, as well as pass your web site to others.

Thank You

Mike
Woodstock, IL
April 30, 2008


I want to take the time to thank you for helping me with a replacement pump for my older model hot tub. Not only did you answer my emails promptly, you called and checked to see if there was anything else you could help me with, and were just wonderful to deal with. In this day and age talking to a LIVE person is comforting. I got a great deal, shipped quickly, and easily installed with a little help from a call to one of your LIVE techs without spending forever on hold. I am so very happy with your overall service that wanted to let you know it. Thank you again, you guys are all about service and that is AWSOME !

Sincerely

H G
Maryland
April 22, 2008


I just wanted to say what a great product and web site. I removed my old CalSpa guts, one trip to home depot for fittings and in 4 hours had my new electronic Spa Guts unit in. By the evening is was soaking in hot water. I had the old air switches and had to climb under my spa to adjust the temp. and filter ccycles. Now I do it while soaking.
Thanks Again

Billy
Torrance, CA
April 18, 2008


I first bought a spa pack 2 or 3 years ago. Very satisfied. After hurricane had to replace spa pack. Very satisfied. When my blower went out I ordered a replacement. I like your web site and on a couple occasions I needed technical help I was pleased that it was easy to get a person to talk to. They were knowledgeable and polite. I have had no bad experience dealing with your company.

John
Key Largo, FL
February 02, 2008


I was pleased with my purchase of a heater coil. Your response of sending your product was great, I received it at a fast responsive timely manner.  I would purchase from you again. Thanks again!

mary
sherman, TX
1/27/2008

My satisfaction with your company has been great. This last purchase was no different. I am very happy with the way I am treated on the phone and the products you sell work very well. You have my applause!

Norman
Ferndale, WA
January 26, 2008


I was very pleased with your company and will be back as a customer again. When I was on your web site I noticed that you do not offer an overnight option. When I called to explain that I needed a new heating element and that I was concerned about freezing due to the fact that I am located in the northeast they were eager to take care of me. Thank you and look forward to doing business with your company again. Great job. Thanks.

Mark
Riverside, RI
January 24, 2008


Thanks for the follow up. Everything seems to be working great. It was a piece of cake to hook up and so far so good. I spoke to a couple of people on the phone prior to purchasing the unit. They were very nice and helpful. That is actually one of the main reasons I chose your product over others. The warranty was the second reason. I feel the longer warranty someone offers, the more confident they are in their product so, it must be good. Thanks again for the follow up.

Mark
Hudson, OH
January 23, 2008


Thanks, it was delivered fast and works great.

Skip
January 22, 2008
Addison, IL


This is the second spa pac I have bought from you, the first actually went into my own spa. On this install I was more than happy with the install on changing out my customers "old POS cal spa pac" and hooking up a nice new digital pac. Your prices are well below what I have researched and you provide a quality product with a fast delivery along with easy install. I don't work on too many portables but when I do I will always try to replace their old equipment with your great product. Thanks again.

Mike
Denton, TX
January 22, 2008


The young lady I spoke with when I ordered was polite, courteous, and helpful. The shipping was handled properly and was right on time. I will be happy to do business with your company again in the future.

John 
Wetmore, CO
January 22, 2008


It was a pleasure to deal with your company. I contacted you by phone as I had some concerns and questions. The lady that helped me was clear and concise in her answers and a pleasure to speak with. The unit arrived quickly and the installation was easy. The response and help I got from SpaGuts was far better than the response I got from the local dealer where I purchased the spa. Again, it was a pleasure dealing with your company and your personnel. Thank you.

Mike
GouldBusk, TX
January 22, 2008


Everything is fine with the order. Thank you for all your help. The parts worked fine and my spa is up and running.

CARA
Malakoff, TX
January 21, 2008


Thank You very much. Our Hot Tub is up and running. It was packaged perfectly, and the lady that called me on the Saturday reguarding transportation was very polite. Thanks Again.

Rachael
London, ONTARIO
January 21, 2008


VERY pleased. Everyone was very professional and I will be back for any needs I might have for my hot tub thanks again.

Rich
Canton, MI
January 21, 2008


I was very pleased with the service. It arrived quickly and with all the parts needed. I wish I could say the same for parts I ordered directly from Cal Spa. I will not hesitate to order from you in the future. Thanks

Dean
Cherryvale, KS
January 21, 2008


Perfect! Thanks.

Glen
January 18, 2008


Great service, looks like quality equipment. Arrived when projected boxed very well.

Bill and Lisa
Galesburg, IL
January 18, 2008


All is well with me. Good equipment, good service, good follow up.

Gaspar
Auburn, WA
January 18, 2008


Thank you very much for all your help, as I need parts I will defintly orer from your company, Thanks again. Its not very often a company takes time to help a consumer, you guys are great

Bill J

1/8/2008


I have to say this was the most satisfying transaction yet. A great price (Beat everyone else) and fast delivery. The pump went in with little effort and runs like a champ. I wish I would have found you a year ago when my pump went the first time, could have saved a bundle. Thanks.

Douglas
Glendale, AZ
12/30/2007


I was searching google for parts for my older spa when I found your site. I love the ease of using your site and the pictures are really clear and help us make sure we are ordering the correct part. This is the second time I have ordered from your site and I am so impressed at the ease of ordering and how fast the parts arrive, even during the christmas mailing rush. Thank you so much for a great site it has really helped us keep our beloved spa in great running order. Sincerely,

Michelle
Lakewood, WA
12/26/2007


I just installed the controller that I ordered from SpaGuts and it's working GREAT! The ColorGlo light was a very nice added bonus. The original cables fit perfect. It really was plug and play.

James
Boise
9/3/2007


I would like to say how happy I am with my purchase of a digital spa pack. The ease of putting it in was incredible. In just wanted to say thank you. I would highly recommend you. Thank you very much.

Chris
Denison, TX
9/3/2007


I just wanted to update you on how well the spa is working. It is so much easier to maintain than the old spa was and I don't need to change the water nearly as often. Thanks for your support and patience! Just thought you'd want to know it all turned out well.

Blanche
Hamlin, NY
8/21/2007

Thank You. Installation was a piece of cake and spa works like brand new.

George
Sunrise, FL
6/26/2007

I am very satisfied with your product and service. Thanks.

Dale
Zeeland, MI
6/14/2007

The light for the hot tub is great, it was simple to install and it works just like the advertisement on the web site. At my local spa dealer the price was $89.99 plus tax, and your product works just like the one they were telling me about. I'm well satisfied with the product and will look at your web site for additional items I may need. Thank you.

Joseph
Eau Claire, WI
6/2/07

Installed all the parts that I purchased from your company and everything worked just as expected. This is a great deal for people that have old spas that the makers are no longer in business. I have searched many internet sites and was baffled by all the choices, but your site explained it clearly which told me exactly what I needed to order. Many THANKS.

Ronald
Chula Vista, CA
5/31/07

Completely satisfied with both the products and delivery!!!! Will order any other parts I may need from you!!!!

George
Winston Salem, NC
5/23/2007

I found your site purely by chance. Looking for a less expensive way of taking care of my hot tub customers. After installing a few of your packs, and drastically cutting the cost of an up-grade, my customers and I can rest assured that SPAGUTS is exactly what the doctor ordered!!

Mark
Greenville, Mi.
5/15/07

This pack was exactly what I was searching for, it was easy to install and runs like a dream. The pack is one third the dimensions of my original pack but works ten times better. I am a plumber and the quick disconnect fittings are great. Thanks for making a great spa pack and for your prompt service and follow up of my spa pack.

Shane
Yelm, WA
April 25, 2007

Thanks for the quick shipping and easy to understand instructions. My tub is a Watkins Oasis.

John
Santa Rosa, CA
April 18, 2007

I am very happy so far.

Karl
Fairfield, CA
March 27, 2007

I have received my order intact, packed well, and undamaged.

Richard
Mooresville, NC
March 27, 2007

This is just a note to let you know that I received the blower in great shape and had no problem installing it. The hookup wasn't the same as my spa used and I had to hard wire it into the unit but it made a wonderful improvement to the operation of this spa. I don't know for sure what brand spa I have, it is an 8 sided spa about 6ft. across with 5 adjustable jets and 10 air holes in each of the 4 seats. I think it a Galaxy spa but not for sure. The blower made a big difference in the operation and I thank you for your help.

Paul
Rogersville, AL
March 25, 2007

My spa was manufactured by Marquis Corp. and purchased twelve years ago. The spa motor conked out and needed to be replaced. The original pump was a 1 1/2 inch side discharge with a 1 1/2 inch outlet port. The motor/pump I ordered from SpaGuts came with 2 inch unions that required reducers to be compatible with my setup. I removed all the original plumbing and moved the control panel 5" to the left to make room for the new configuration. It was a tight fit and fortunately it worked out.

Tom
Lawton, OK
March 24, 2007

Great service and product. I installed it and it works great.

Patrick
Virginia Beach, VA
March 24, 2007

Thank you for your follow up regarding our recent purchase from your firm. Everything was received in good order.

Larry
Baton Rouge, LA
March 19, 2007

Everyone was a pleasure to deal with. Well done all around; if friends need spa parts, I will certainly recommend your company to them.

MICHAEL
Pueblo, CO
March 16, 2007

I must commend you on your excellent packaging and timely shipping.

Wendell
Robinson, KS
March 15, 2007

Flawless transaction. Thanks for another example of great service and products.

Jeffrey
Caledonia, NY
March 15, 2007

I am very pleased with the service and delivery time. No problems at all!

Lester
Meridian, ID
March 14, 2007

I purchased the heat/pump assy from you a couple of years ago. It has worked fine until recently. After speaking with Damien in your tech. dept. we concluded the heater element was bad. I received the part very quickly and installed that day. The unit is working great now. The support was great and greatly appreciated. Thanks

Paul
Roebuck, SC
March 9, 2007

I got it hooked up yesterday and Kathy and I tried it out later in the day. It's working great and the new light was a nice touch so as Kathy said, "it makes it feel like a different tub." I'm now considering adding an ozonater to it. What's your price and how hard is this to install Thanks for getting us back in "hot water".

Kathy
Two Rivers, WI
March 3, 2007

The unit arrived quickly and is running well. I would definitely recommend you to anyone in need of spa repair and I would order from you again in the future.

Jon
Ball Ground, GA
March 2, 2007

We are very happy with the service and the parts. Thank you and we would do business with you again.

Arthur
Mohave Valley, AZ
March 1, 2007

I have a Cal Spa which just turned 14 years old, and is showing it. I was going to trade it in for a new spa, but was not impressed with the construction of many brands available. I hated to discard what was a well built spa, but replacing the components seemed to require certification in electrical, plumbing and electronics. Your Spa Pack appears to have solved the problem by offering everything in one package. Now I can renew my old spa for about 1/6th of the cost of a new one. I was impressed by the quick response from Damien when I asked by email about a pump snafu. He answered all my questions and his advice helped me make decisions on what to do. The biggest help is the fact that you match everything and I don't need to decide what voltage etc and where to connect the power.

Tom
Lansdale, PA
March 1, 2007

I was very happy with the service your company offered! I am a small business owner out of Ellicottville N.Y. I found your website a few weeks back & thought I would give you a try. I like your professional approach! We sell, maintain & repair spas in an area that is dominated by a ski resort. Most of my customers are well to do and want their spas repaired yesterday!!

Thomas
Ellicottville, NY
February 27, 2007

Your staff was very helpful in making sure I got the "right" part for my spa. I got the right part and I got it when they said I would. I will definitely order from your company for any of my future spa needs.

Bob
Rancho Palos Verdes, CA
February 26, 2007

I love the website. It's pretty easy to navigate, and the pictures and explanations are put together well. The tech support people I have spoken with (primarily Damian) have been very friendly, helpful, and have explained everything very well.

Larry
Katy, TX
February 26, 2007

HI. Thanks for the follow up. Everything arrived fine and is working great! Thanks again.

Robert
Escalon, CA
February 26, 2007

The unit looks really good. I am going back to the Cottage to finish up the install this weekend.

Neill
Ontario Canada
February 21, 2007

I'm VERY pleased with the service and parts received. Delivered on time and with minor modifications the new motor and pump fit perfectly. I have already recommended "Spaguts" to several of my friends. A very satisfied customer.

John
Lake in the Hills, IL
February 21, 2007

Pump arrived on time. Thank you.

Mark
York, PA
February 19, 2007

I am very pleased with the control unit I bought. The installation went very well, and it is up and running. Andy was more than helpful placing my order. Shipping was very prompt too. Thanks for taking the time to see how satisfied I am.? Thanks,

Jon
Tucson, AZ
February 14, 2007

Everything looks super!!!

Tom
Walton Fields, OH
February 14, 2007

I work in the service business so I know you usually only hear the bad news, that's why I wanted to take time to send this out. I had some trouble with your website when I was first placing the order but I got a call back Monday morning and was helped out by Andy. He said once the system came back up someone would call me. Later that day I was called and I placed my order. I appreciate all your staff's help.

Oscar
Miami, FL
February 12, 2007

I was told by our local spa store that it would cost about $2000 to upgrade to an electronic spa pack. Following the directions on your web site, I was able to inform you of all the required information and order what I needed for around $750. The installation was painless and relatively quick. I installed on one day and was using the spa the following day. I am very pleased with the entire process!

Mike
Stockton, IL
February 10, 2007

I received blower in a reasonable time, and it was exactly what I needed. Well satisfied with product and service.

Ronald
Satellite Beach, FL
February 7, 2007

My order arrived fine and on time. However, due to the freezing temp., I have not had a chance to install it with the help of my electrician.

Reza
Derwood, MD
February 6, 2007

Good experience. Wish you had more items for sale.

Mike
land, OR
February 6, 2007

Been testing out your motor and pump, and Ii have to admit I really didn't know how much I really missed my tub. I'm a disabled vet and it really helps my old body. I have a CONWAY PRODUCTS CORP. Model c 3005ds4.

PAPA JOE
weatherford, TX
February 6, 2007

Unfortunately the weather in Ohio has been so cold that I have not put my new SpaGuts parts into play. I have a little plumbing and hole drilling to do so I will wait until the outside temp is at least above 20. However, your service is great and when I called your technician, they were very helpful. No complaints here! Thanks,

James
Wooster, OH
February 5, 2007

I am 110% satisfied with our business dealings; especially with the customer service provide to date. For example, Mr. Damien was particularly helpful by contacting me several times in order to make suggestions that were safety related. Thank you.

Marc
January 31, 2007

My order arrived promptly and the installation of the Ozonator was very easy.

John
Red House, VA
January 29, 2007

I was very satisfied with my dealing with SpaGuts staff. They answered all my questions and gave me good technical information so I could decide on the type of ozinator for my spa. Thanks for the great experience and reasonable prices.

Nick
Minden, NV
January 27, 2007

So far I'm very satisfied with SpaGuts. The sales and tech support people have been great. The pump/motor came very quickly and the unit appears to be the correct replacement part.

Tim
Grand Junction, CO
January 26, 2007

I am very impressed with the speed that you made the delivery and will recommend you to others that can use your products.

Maureen
Las Vegas, NV
January 22, 2007

All of the parts ordered were sent to me in a very timely manner and the customer service I received during the time I was trying to make the purchase was very good. The parts were packaged well to prevent any damage and when installed, worked great.

Michael
Granbury, TX
January 22, 2007

The promptness in shipping out my order was wonderful and your prices are very competitive.

Jesse
Lakeside, OR
January 17, 2007

I just finished installing the spa controller pack; I had a circulator pump that went bad as a result of my previous controller going out. Your staff was extremely helpful in answering all of my questions; all is working well with the spa. Thanks.

Jacob
Oley, PA
January 17, 2007

Everything turned out great. I would like to thank Andy for being so helpful with our technical.

Betsy
Annapolis, MD
January 17, 2007

Everything is hooked up and working fine. Seems to me it is best to let the pump run continuously especially in our cold weather here in KS. Otherwise it was kicking on and running off and on all the time. Don't have a regular use time so keep it up and ready all the time, probably doesn't cost much more to do that. I have the skirt of our old tub well insulated (2 inches of blue foam bonded to skirt.) The unit is working fine. Seems to hold temperature consistently.

Julie
Leonardville, KS
January 16, 2007

The spa pack works perfectly. The installation was a snap. We all wonder after changing fittings, installing motors, and wiring, just what will happen when the breaker is turned on. It worked perfect the first time out and is still operating in sub zero weather. There was a wind chill this morning of 20, I was in the spa (outside) at 6AM and loved it.

John
Pewaukee, WI
January 15, 2007

I have my spa guts installed and running smoothly. I had several technical conversations with Damon (Damien?) which were extremely helpful. He was very effective in talking me through a few stumbling blocks. He was patient and clear in his communication. In fact, his helpfulness has won my allegiance to Spa Guts. I will purchase any further spa products I need from your company. Thanks.

Babara
Peebles, OH
January 12, 2007

Great Service, I'll call if I have technical questions.

Doug
Darnestown, MD
January 11, 2007

Thanks for the follow up. I installed the lights Sunday. It was a very easy do it yourself project. I would highly recommend these lights, they work great!

Larry
Vandalia, IL
January 9, 2007

I am very satisfied with the spa light. The installation was as easy as plugging in a bulb. The light works well and is easy to operate. I wish all products were so simple to install and fun to own!

Robert
Miami, FL
January 9, 2007

I'm very pleased with the parts I purchased from your website, SpaGuts.com . A local company gave me an estimate of over $2,000.00 to replace the spa controller and get the spa running; purchasing the items on your site saved me $1,500.00 !Thanks for the great prices, fast shipping, and great customer service!

Maynard
Iowa Park, TX
January 5, 2007

With Andy's help we got the system up and running. Thanks.

Rodney
Divide, CO
January 4, 2007

The pump, service and prompt speedy delivery were excellent.

John
Morris, IL
January 3, 2007

We are impressed with the service so far. The order arrived a day earlier than promised and was easy to track using your FEDEX tracking system. We are in the process of installing the spa pack. So far so good. We will let you know once we have it started up.

Peter
ONTARIO, CANADA
January 2, 2007

I received the spa pack just prior to Christmas and the product arrived safe & sound and looks excellent. I certainly appreciate the professionalism of your company and your people. They have been very helpful and attentive to any questions I have had. I will certainly not hesitate to recommend your company or products to any interested party. Again thank you for your follow up and best wishes for 2007.

Rick
ONTARIO, CANADA
January 2, 2007

The order process and turnaround were phenomenal!

Gary
Mouth, VA
January 1, 2007

I was pleased that the order was correctly filled. A nearly satisfied customer.

Joseph
Alpine, UT
January 1, 2007

I installed the pack today and it worked perfectly! Great change from my old pack.

Joe
Swedesboro, NJ
December 29, 2006

This is my second spa pac purchase from you. New spa pac appears great. The staff was very responsive.

Michael
McHenry, IL
December 28, 2006

Everything is working fine. Thank You.

Mark
Shelburne Falls, MA
December 28, 2006

I must say I was impressed with the speed that my order was delivered.

Thomas
Broomfield, CO
December 27, 2006

The spa Pack and accessories arrived as stated. I installed them and had the spa filled and running in less than 2 hrs. The Spa is a Cal Spa PS-4 and was made in 1992. It is in great shape now with a new Spa Pack, (Just like New) Thanks for the help.

Hal
Dallas, Texas
December 26, 2006

Everything was just fine, the pictures were exact and I will use your company again if needed. Thank You.

James
Cottage Grove, MN
December 26, 2006

Merry Christmas. I woke up early this morning and decided to get a few things done before the kids get up. We were in the spa last night, and thanks to you guys, its up and running. The pump motor assembly dropped right in. Your staff is top notch. Not only did a real person answer the phone every time I called, they had the right answers and were very helpful. Thanks so much for getting us up and running at fraction of the cost of an OEM pump. Have a great holiday season.

Phil
New Richmond, WI
December 25, 2006

I am very satisfied with the equipment that I purchased from your company

Barbara
Janesville, IA
December 21, 2006

I would like to thank you for your line of products. I have a VERY old hot tub and I replaced the pack, controller and thermowell from you. I am extremely satisfied and would recommend your products to anyone. Your staff has always been very friendly and helpful.

Jon
Burlington, WI
December 20, 2006

Thanks. Your SpaGuts unit was a very easy install. Everything works great!! Now with the new blower my tub is like brand new. The timer and the new heater work perfect. I highly recommend replacing the old guts with new! It sure beats the price of a new tub if your old shell is fine. Thanks.

Ken
Port Charlotte, FL
December 19, 2006

Your tech person Andy, should be complimented for his efforts. He has been responsive and seems sincere.

John
Tigard, OR
December 18, 2006

Everyone was very helpful and the spa is running great! We told our friends who's spa wasn't working and they bought one too and told us over the weekend there's was running great now too. We have another friend with a spa at his vacation home (right next door to our vacation home) who's spa doesn't work and we plan on telling him next time we see him. What a great concept someone came up with to eliminate all the possible problems of trouble shooting! It's so much easier to just

Pam
Reedley, California
December 18, 2006

You guys are great.

John
Holbrook, NY
December 15, 2006

We were very pleased with our experience with your company. The part was shipped in good time. There was an issue with having only provided a P.O. Box, but we received a personal phone call to get that corrected. I was very happy with the service.

Nathan
Blue Hill, NE
December 15, 2006

I would like to thank you for the fast and efficient manner in which my purchase was handled. I had a problem with my bank in that the purchase exceeded my banks one time spend limit on a debit card. Your staff was very helpful in working with me. The payment was split and the transaction was completed. Thanks so much Andy for all your help. The parts arrived exactly 3 days from the purchase date via fed x. My contractor is in the process now of installing the parts I purchased. I am looking forward to getting back in my hot tub!

Joy
Athens, TX
December 15, 2006

Received our purchase right on time, works great, I didn't know how much better it makes our water in the hot tub, within one day after I hooked it up the water was perfect, no need for any chemicals at all just a spoon of chlorine once a week. Satisfied.

Jim
Keshena, WI
December 13, 2006

I dealt with Damian at Spaguts and he was most helpful. He helped me size my pack correctly and everything arrived ready to go. Some minor plumbing alterations and electrical work and our spa is up and working perfectly. I will recommend your products in the future. Thanks.

John & Colleen
Evans City, PA
December 13, 2006

I don't have it running yet. I had to get some pluming screw ends to hook up to my old pipes. I think I'll have it working this Saturday. It looks like a good system that you sent me I didn't know what I was going to get and I like the setup of it. thanks.

John
Bowie, MD
December 12, 2006

Nothing but praise for your staff and products. I ordered some 'guts' and received an email to make sure that I was aware that I needed a GCFI shut off and had not ordered one. The next week I talked to a rep who got me exactly what I needed on a part I forgot to order. I appreciate the follow up and help.

Bob
KC, Missouri
December 11, 2006

I was very happy with everything about spaguts and the customer service was outstanding. The parts came on time, were just what I wanted and are working just fine. I would recommend your company to any and all of my friends whenever they need any part for any spa.

Norm
Holly, Mi
December 10, 2006

After servicing Keys Backyard spas for several years and Icon's before that I will have to say that was the easiest install I have ever done. Even the replacement units from the factory do not fit! But your's fit like it was made for it. Thank you for an excellent product and service!

Michael
Fayetteville, NC
December 8, 2006

We are very pleased to find you on the internet and how easy to understand everything. We received our order very quickly. Thank you for your concern.

Lisa
Daleville, IN
December 7, 2006

Since I received the spa pack back, it has been running flawlessly. I have already done my first water change and with it being 25 degrees here in Michigan, my water came to temp in under 4 hours with he water temp starting out below 50. Not too shabby. Thanks.

Ken
Warren, MI
December 6, 2006

Thank you for your email. Your system was helpful and fast. The product works perfect and the experience was very positive. I had already sent an email to your business because I was surprised at the speed at which the product was sent. I will definitely recommend your firm (just about everyone we know has a hot tub). Thank you for your fast, reasonably priced effective service.

Steve
Sioux City, IA
December 5, 2006

The website was easy to use and I found what I needed. Thanks again,

John
League City, TX
December 4, 2006

I was very pleased to find my pump at my door less than 48 hours after I ordered it. I will happily use SpaGuts.com if I need any further parts.

Matthew
Thousand Oaks, CA
December 4, 2006

Thanks. I am completely satisfied with the service I received from SpaGuts.

Joe
Yuma, AZ
December 2, 2006

The spa is installed and working fine. As a self installer, I had to recognize the different philosophies of flow control compared to pressure control. Thanks, you pack makes for a nice tidy installation. Cheers.

Leonard
Sanford, MI
December 1, 2006

It was a pleasure dealing with you. Everybody was very helpful. I will use you again, if needed. Thanks.

Mark
Waldorf, MD
November 30, 2006

Everything arrived 3 days early and was a snap to install. Spa is up and running better than ever. Thanks you.

Fred
Greenland, NH
November 30, 2006

The spaguts power pack worked out very nicely, very logical and easy for the team to install. It took an afternoon and we were in the spa for thanksgiving. Thanks for making this an easy thing. ps. the spa had been down for 2 years because the old power pack was 12 years old and worn out. I had replaced pumps several times so the unit had been serviced. Thanks.

Jeffery
roselle, IL
November 29, 2006

For the last ten years I have been shopping with spa depot and they are the most unprofessional people that I have ever run into, I don't see how they are able to stay in business, it was a blessing that I run across your web page, thank you for the timely manner that I received my order and for the letter you have a new customer, and if I need any help I will be in touch. thanking you in advance

Johnny
San Francisco, CA
November 28, 2006

I was extremely satisfied with the service that I received. I emailed two inquiries prior to any type of commitment to buy anything. Replies were quick, informative, and helpful, as to helping me solve my problem. And once I decided to purchase, your price was better than the couple of other of sites that I checked. My local hot tub supply wanted $285 for the ozonator I bought from SpaGuts that was $105, shipping included and no tax. Thanks again.

Richard
Sandpoint, ID
November 28, 2006

The system has been installed and running for approximately two weeks now, and everything seems to be working just fine.

Martin
Pflugerville, TX
November 27, 2006

I don't remember the lady's name that dealt with me over the phone, but I would like to hire her when you're through. She was excellent! What a personable and knowledgeable and fast and accurate person she was. I also received the filter real fast and installed it real fast and it started doing it's job real fast. Thank you for providing me with such model service.

Rick
Mendocino, CA
November 27, 2006

I have good news! I have had great success with the installation of the spa pack and the ozonater. Many thanks to all, especially to Damien who contacted me and indicated that I should have a GFCI installed and was able to provide help as to the best way to get it wired. The benefits of doing this myself is that I have 10 years added to the life of my hot tub. It should be easier to repair in the future. I also now have a detailed understanding of the internals of my spa. Many Thanks!

Lawrence
Laurel, MD
November 25, 2006

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I was surfing the web looking for a site that sold spa equipment and found yours. Your site was easy to navigate and had plenty of information. When I called to place an order, both people I spoke with (I don't remember their names) were very professional and helpful and answered all my questions. My order was shipped out quickly and I was even sent an email with a direct link to fed-ex with a tracking number to track its progress. My order arrived on time and the pump and valve were easy to install. Everything is working great.

Mark
White Oak, TX
November 24, 2006

Everything was perfect. The packaging, follow ups and installation. Will be ordering from you again.

Bill & Sue
Concord, NH
November 24, 2006

Wanted to let you know that the unit was exactly what you said it was,and it worked perfectly. I would recommend you to everyone. Thanks guys.

Dennis
Oley, PA
November 23, 2006

My experience with SpaGuts was excellent! I was totally informed of my options and what the company's recommendations were for my needs, and now that my spa is working again I am very happy.

Don
Cleveland, OH
November 22, 2006

In this day of shoddy service and incompetent people, it was certainly refreshing to receive the outstanding service from you, In a word "PERFECT" in every way. From the courteous help by phone to the prompt delivery of the item. Everything was just great, Thank You. I have had this Spa since 1984. It was originally from "CATALINA" Spas. I had replaced just about every component over the years until I installed the complete unit from you 3 years ago. The only thing that went wrong is the Pump Motor starting whining. But it has been running continuously 24 hours a day since I have had it. The new replacement motor and pump works fine. Again, Thanks for the outstanding Service.

Peter
Salinas, CA
November 22, 2006

Yes I think I am your number one fan. I had purchased my Spa from Watson's Brothers in Memphis. When my pump went out after 6 years I decided to just change out the whole thing circuit pack and pump. Andy helped me figure out what HP my pump was. He is very nice and helpful. After I had priced the pack out I went down to Watson's Brothers and ask them what it would cost. Just too double check my thought process. They acted like I was purchasing a new car and then quoted me $ 2500.00 for the new pack. I just laughed thanked God for the internet and went home and placed my order with your company. After I installed it I had one small problem that was my fault and Andy was very quick to tell me where I had went wrong and I have been happy ever since. I tell every one I know how SpaGuts helped me get my Spa back up and working for winter. Very Satisfied Customer.

Robert
Bartlett, TN
November 21, 2006

Service was great, fast delivery, and my spa is working again, aaaaahhhhhh. Will definitely use spaguts.com again.

Jennifer
Williamsburg, VA 23185
November 21, 2006

I want to thank you and crew. Every thing was great; product, service, exceptional. Best I have found in a long time. Thank you.

Lawrence
martinsville, VA
November 21, 2006

Service was great. Called once for advice and received help first try. Installation went well. Product works good. Hope it lasts forever and I never have to do that again. But if I do, I'll use you guys.

Nick
Bryan, TX
November 20, 2006

I did receive everything and the service was impeccable ! Very good company to work with.

Randy
Milford, Ohio
November 20, 2006

The equipment has been working fine for about 3 months now. The equipment went in easily. Your customer service department was great.

Lee
Palatine, IL
November 19, 2006

Yes I was very happy with the service i got from SpaGuts...thanks again.

Danny
Looneyville, WV
November 17, 2006

The price was right. The service was fast. The installation was easy. What more could you ask for?

Michael
Lebanon, PA
November 16, 2006

Our dealing with SpaGuts.com has been very positive and was extremely helpful in identifying the parts that were needed to repair our spa. Thank you once again for your assistance. With the cold weather hitting here in New York, we are very anxious to have our spa running again!

Martin
Groton, NY
November 16, 2006

Finally got the tub running last evening. Andy was very helpful in troubleshooting and we finally got it working. Will certainly get additional parts if these old ones fail.

Jeff
Coatesville, PA
November 15, 2006

We are very happy with the product and service that we received. We had tried ordering parts online from other sites, but the service just didn't compare. Thank you for restoring our faith in online ordering.

Barbara
Chaparral, NM
November 14, 2006

I have to say I found your service through a Google search and so happy I now know of your company. Great service and parts for a great price! Thanks a million.

Jay
St. John, IN
November 14, 2006

I received my order from you in good shape and have installed the pump that I previously ordered from you using the parts kit. Every thing is working great, and I would be pleased to order from you in the future. Thank you.

Steven
Chugwater, WY
November 13, 2006

Everything was fantastic. Worked good. I will order again soon. Thanx.

Damon
Dry Ridge, KY
November 11, 2006

Everyone I dealt with at SpaGuts was friendly!

Jon
Lawrenceburg, IN
November 8, 2006

All of your staff we spoke to and emailed were incredibly helpful and knowledgeable.

LEANNE
British Columbia, Canada
November 7, 2006

We haven't had time to install yet but so far, so great as far as my customer service encounters go . . . thanks a lot.

Juanita
November 7, 2006

Your product seems to be perfect for my spa and the service your Company provided was very good. A+.

Mike
Hillsborough, NC
November 6, 2006

Overall I would rate your service as very good.

TJ
Perkasie, PA
November 6, 2006

I am very happy with SpaGuts, I installed the unit this morning and will be enjoying it tonight. Thanks for a great product at a great price, That's VALUE!

Mike
Carmel, Indiana
November 5, 2006

THANKS FOR JOBS WELL DONE. I am eighty two years old, a veteran of WW2 and a retired air traffic controller with twenty nine years service with the FAA. As the years have gone by and I have been disappointed with the way customer service is very hard to find in this country, I would like to congratulate you and your company with the way you have helped me with your product. Damon and Andy have been extremely helpful and I really appreciate the way all of you work the way I remember how things were in my youth. Thanks again for I now have a great hot tub that is very helpful to my old aching bones.

Earl
Euless, TX
November 4, 2006

I have the unit installed and up a running and so far I am very pleased. I will continue to do business with your company in the future for whatever my needs may be. I thank you for all you have done to make this sale a successful one.

TC
Union Grove, AL
November 3, 2006

I am very pleased with the level of service and the prompt response to my question. The new "guts" are working great and were a perfect solution for rejuvenating a hand me down Spa. I intend to use it tonight for the first time. I will recommend you to anyone who needs a product like yours.

Paul
St. Augustine, FL
November 2, 2006

Thanks for following up. The service I received was great. The whole process was fine. I have already recommended your service to a few people. Your prices are the best. Keep it up. Thanks.

Mike
Elmira, OR
October 31, 2006

I am very happy with the service and sales with your product. I had all questions answered very promptly.

Kenneth
Belair, MI
October 31, 2006

So far I am very satisfied, I received the controller a few days ago and I installed it on my Coleman 105 spa. Everything matched up. I was almost to the point of throwing the tub away, since it floated around my backyard during Hurricane Katrina; the electrical cable saved it from floating away. For about $650 I replaced the pump and motor and all of the electronics. I live in a waterfront community along Lake Pontchartrain and I noticed most people threw their tubs away. If I come across any of my neighbors that did save their tubs I'll send them your way. Thanks.

Mark
Slidell, LA
October 30, 2006

I was very pleased with the transaction. I don't know who I spoke with but he was very helpful with my questions and concerns. Thank you.

John
LaPorte, IN
October 30, 2006

I was very happy with the Spa Guts Controller. Installation was a snap and everything works just fine! Thank You.

Richard
Mullens, WV
October 30, 2006

I am very pleased with the guts that you sent me - my hot tub is now working top notch. If I need anything else, I will let your sales staff know.

Clara
Denham Springs, LA
October 30, 2006

Your staff was kind courteous and very knowledgeable.

John
Rogers, AR
October 29, 2006

Everything was real easy to order. Thanks for the cross reference. Shipment came in three days, Great company with rare customer service, Thanks AGAIN Another satisfied customer.

Randy
LINDALE, TX
October 29, 2006

I was very satisfied with my purchase and the service was excellent.

Robert
Pittsburgh, PA
October 27, 2006

Completely satisfied with both product and service. All my questions prior and during the install were answered both promptly and professionally.

WAYNE
Port Aransas, TX
October 27, 2006

The order was received promptly, seems to be top quality component. Your web site is also very well organized and easy to use. You guys are doing a great job.

Larry
Pine, CO
October 26, 2006

I AM PLEASED WITH THE REPLACEMENT SPA CONTROL AND HEATER.

JOE
KERNERSVILLE, NC
October 25, 2006

Great total experience!!! Fantastic over the phone assistance with an actual person to talk to!!!!! The motor/pump was exactly what I needed and the website was extremely helpful in locating what I needed.? I have recommended you to a couple of other hot tub owners already!? Keep up the good work!!

Justin
Jefferson City, MO
October 25, 2006

Well at first I was real irritated with it because it was not working, then I realized, you mean I have to install it? You didn't send me a tech that would install it for me. LOL! My spa is nice and hot, the jets are running great and it has a lot of bubble. Thanks.

Justin
Elgin, TX
October 24, 2006

The transaction went smoothly and the product was as specified. Thanks.

Mike
Little Meadows, PA
October 24, 2006

I found everyone to be very helpful. The ozonator plugged right in and went to ozonating... Thanks for your help.

Jim
Payson, AZ
October 24, 2006

I am very satisfied with my purchase. I found your company very easy to deal with.

Leon
Sebastian, FL
October 24, 2006

I am very happy with my new Spa Pack from you. My spa Now works great thank you for everything!

Michael
greeley, CO
October 24, 2006

Things worked fine with the Thermowell Through Wall fittting. We appreciate your help.

Nicole
Petoskey, MI
October 23, 2006

I must say I am very satisfied with the service and equipment I received from SpaGuts. The instructions supplied were simple to understand and follow. The web site was very helpful and easy to use. I was able to install the controller I purchased with no problems. I appreciated the supply of parts sent also. I look forward to doing business with you again, if the need arises.

Kevin
North Hills, CA
October 23, 2006

The item came as advertised and works great.? I don't think my tub has ever been cleaner. Thanks!

John
Santa Barbara, CA
October 22, 2006

The system works great! Easy to install and the couple of questions I did have, your tech help desk was easy to contact and the techs were very helpful. I would definitely recommend your product to anyone.

Jim
Bedford, TX
October 20, 2006

Your service was GREAT! The pump/motor and new gate valves are installed and my SPA works perfectly. It should be good for several more years.

George
Hayden, ID
October 19, 2006

I installed the ozonator as directed, which was very easy and straight forward.

Marco
Yardley, PA
October 19, 2006

YOUR WEB SITE WAS GREAT AND ORDERING PARTS WAS EASY. PLEASED WITH YOUR PRICES AND PRODUCTS AND PLAN TO USE YOU AGAIN. THANKS.

John
Vinita, OK
October 18, 2006

My recent purchase on your website was smooth and effortless. My new control box works well in my older model hot-tub. Installation was easy with minimal modifications needed. Delivery was prompt and I am overall happy with my transaction and will use you in the future if needed and highly recommend your site to friends. Thank You.

Matthew
Phila, PA
October 18, 2006

Good price, good service and good product.

KEVIN
BEULAH, CO
October 18, 2006

Everything works great thanks.

Phil
Red Boiling Springs, TN
October 18, 2006

Everyone has been very helpful. The next time I need spa help, I'll be sure to hit you guys up first. Thanks for your help.

Matt
Fort Wayne, IN
October 18, 2006

Thermostat works great. Great service.

Thomas
Kent, WA
October 17, 2006

Thank you again, the service was excellent, the unit is in and working well and as well I have passed on your name to two others so far.

Keith
British Columbia, Canada
October 17, 2006

I was very happy with the service. It was very easy doing business with SpaGuts. I installed the part and have hot water in my spa again. Thanks.

James
Audubon, PA
October 16, 2006

I have been nothing but pleased with the service, quality and delivery of your products. My questions have been answered every time I have called and I know that I can call upon you to help with any problems that I run into in the future. By far, your company is the best value out there.

Rob
Cannon Beach, OR
October 16, 2006

Everyone at your company was absolutely wonderful to work with! They explained everything to me, helped me pick out the best possible configuration, and gave me pointers for installing the unit. They even worked with me to expedite shipment for my wife's birthday. Your product was easy to install and was just the thing I needed.

Paul
Wausau, WI
October 16, 2006

Thank you very much. I was very pleased with the products I received and they worked perfect for what I wanted to fix. They came a lot sooner than I expected. Again, thank you for everything.

Phillip
Willcox, AZ
October 14, 2006

I installed all the components and the spa is up and running for the first time since Hurricane Katrina flooded everything 14 months ago. (A saltwater bath is tough on electronics). Thank you for your company's prompt and personal service. I have already told 3 spa-owning friends about your company. Thanks.

Michael
Ocean Springs, MS
October 14, 2006

Excellent service and great price on blower.

Michael
Wetumpka, AL
October 14, 2006

I am very satisfied with both the service and product from SpaGuts.com. You can count on me being a return customer. Thanks for everything.

Brad
Clifton, CO
October 12, 2006

We finished installing the new guts Monday night and the spa looks and works great!? The instructions were easy to follow and, despite it being a tight fit in under the spa skirt, the plumbing wasn't too difficult. I'd definitely recommend Spaguts.com to anyone looking to put new life into an old spa. Thanks again.

Robert
Meridian, ID
October 11, 2006

Pump and motor installed with minor alterations, and are working better than new. It was a pleasure doing business with you and if I have any future spa needs will contact you first.

Joe
Sacramento, CA
October 11, 2006

Everything was done perfect.

Larry
Grand Island, NE
October 11, 2006

I was very happy with the entire purchase experience. From the moment I found spaguts on a google search to the point of turning on the newly installed system. The price was the absolute lowest I found and the service is at least as good as any other, but probably much better. Your website was simple and to the point, but provided sufficient detail to determine what package best fit my needs. The package I received was exactly the package that I was expecting The manuals were very explicit and made installation an easy process. The product shipped on time and was delivered on the exact day expected and packaged extremely well in bubble wrap. I really appreciate the follow-up email to ensure I did not need a GFCI and to provide sufficient warning about inspections.

James
Moseley, VA
October 10, 2006

The service and support your staff have given me were MOST EXCELLENT! Thank you for great service, I will definitely buy from your site in the future.

Walter
West Seneca, NY
October 7, 2006

I wish to thank all of you for a very pleasant experience in obtaining parts and technical expertise. You have a wonderful company, particularly in the technical support area.

Don
Issaquah, WA
October 7, 2006

I am one of those people who, when I am happy with a company, makes sure that everyone I know who relates to my purchase is aware of why I am happy with whoever I am happy with. My spa works better than it did before it went bad. I am extremely pleased with my SpaGuts part. It works perfectly. Your customer service is unsurpassed. You have a great company there. I will make sure everyone I know with a spa knows where to buy parts. Have a great day!

Mark
Salem, OR
October 6, 2006

I am impressed. This is the first time that I have had a follow up letter for any purchase over the net. With a little ingenuity, it is quite easy to do and I do not know why more people don't do it. Good for you guys. You have my business in the future. Yes, I am satisfied with the product, and very happy with your service.

Tim
La Pine, Oregon
October 6, 2006

Overall I am satisfied with the purchase from SpaGuts.

Jeff
Newington, CT
October 5, 2006

I would like to take this time to write just how outstanding your product is, and also the fantastic service I received from Andy. I was a little apprehensive about installing the new equipment at first, but with some reassurance from Andy I did it in under 1/2 hour. Simple and easy with everything provided in the package. This product absolutely lives up to its name. 1 screwdriver is all it took! Thanks again.

Richard
Costa Mesa, CA
October 5, 2006

We are completely satisfied with our purchase and delighted to have a heated spa!! We would purchase from SpaGuts in the future.

Megan
Arcade, NY
October 4, 2006

I must say that I am very impressed with your level of customer service! The products are great quality and great prices.

John
Colorado Springs, CO
October 4, 2006

Thanks for your email and I am very happy with both the services and the product. I would like to especially thank Lorri Whitney, who helped identify the correct part for our Hot Springs spa.

Mario
Palm Coast, FL
October 3, 2006

Thanks for the opportunity to provide feedback. The JED Ozonator Kit purchase from you went well. The price was very reasonable, my transaction was processed quickly and the product was delivered as expected. I'm sure I'll purchase from you again in the future. Best Regards.

Gary
Monroe, CT
October 3, 2006

I'd just like to say Thank You for your company! We bought our hot tub used, and when we began experiencing problems, we called a dozen different local places to see about repairs. NOT ONE was helpful. One of them actually said, You didn't buy it here? Then I don't have to help you! and then hung up on me. I had quotes of over a thousand dollars to replace the topside controller. It was also over a thousand to replace the circuit board. Then I found your site. We replaced the topside command center, the circuit board controller, the pump, motor, blower, heater, and light, PLUS got a plumbing kit and paid only $755 for everything, with free shipping. Now, it's as if we have a brand new hot tub, with everything working fine. Your company is wonderful, and we truly appreciate this resource. Thanks.

Rob
Marshfield, Wisconsin
October 2, 2006

Thank you for the speedy delivery of our hot tub heater. It is working great. Thanks.

Delinda
Potosi, MO
October 1, 2006

I am very happy with the SpaGuts product. The local spa store wanted $500.00 just for the pump, so as you can see this was a bargain for me. You have excellent people working for you, very knowledgeable and helpful. Thanks for the product and guidance.

Edward
Mundalein, IL
October 1, 2006

I don't usually buy anything online because you can never get a response to any questions. I emailed your company with a few questions not really expecting any real answers, but the next day Andy called me at home and answered every question I had. I was totally amazed because I had never done business with you before and he never pressured me to buy anything. I told everyone about this and promptly order a complete spa pack. I received the pack in about a week which is what Andy told me it would take. I installed it with no problems at all and had it running in a couple hours. You should be very proud of your employees. with people like these, your business will prosper. I will do my part and keep telling everyone about your company. Thank you all very much.

Mark
Gobles, MI
September 28, 2006

The shipping was great.... the installation and operating manuals are easy to read and follow....... and your Tech Rep Damian has been veryyyyyy helpful. Thanks.

William
Vandalia, OH
September 27, 2006

I'm very satisfied with my spa guts purchase. And would like to thank you for excellent customer service.

Shannon
Danville, IN
September 27, 2006

You staff is very efficient and easy to deal with.

Robert
Fort Follins, CO
September 26, 2006

The replacement Spa Pack I installed works great. It came with very detailed instructions and installation procedures. So far so good. Keep up the great work.

Patricia
Needville, TX
September 26, 2006

I have nothing but positive feedback for your company's service. My initial email requesting information on your product was answered within 24 hours. My order was shipped promptly and I had no difficulty with it's installation. I still have not powered the unit up since I am in need of a Spa cover. Thanks.

Daniel
Brandywine, MD
September 26, 2006

The part and service was all good and I will continue to use your services in the future.

Steve
Greenwood, SC
September 25, 2006

So far the 2 buys have been perfect. You all have done a great job.

Brent
Crown Point, IN
September 25, 2006

I'm very happy with the service from Spa Guts, product quality and speediness of delivery. I will get photos of the install and send them in for the contest

Alan
Greeley, CO
September 25, 2006

I would like to thank you for the great service and all of the help on the questions and the controls. I would also like to recommend the use of Spa Guts to anyone in need of a great unit and help. Thanks again.

Randy
Milan, TN
September 23, 2006

I am very satisfied with the help I received from your Service group. I will use Spa Guts for all my Spa needs.

Fran
Tinley Park, IL
September 22, 2006

All the parts I've recently ordered are working great and were delivered timely. I am really glad I found your website as it started the process of me fixing the tub myself instead of me hiring and paying somebody. Your pricing on components is very competitive. I highly recommend your site and would not hesitate to buy from you again.

Matthew
Austin, TX
September 22, 2006

We have our older spa up and running. The spa pack was very simple to install and we are very happy. Thanks again.

Randal
Kalamazoo, MI
September 20, 2006

We are very pleased with the pack we purchased from your company. Our hot tub is finally up and running. The gentlemen, I apologize I can't remember his name (Damian?), was so helpful, always called me back and helped my husband with his questions. I am very impressed with the professionalism and courtesy given to us. We were hesitant at first ordering anything online but your company made it a positive experience. Thank you so much.

Michele
Williamsville, MO
September 19, 2006

Thanks for getting my part to me so fast.

Donald
Pittsburg, PA
September 19, 2006

Thank you for your mail. I was very pleased with the controller and plumbing kit. I have installed the unit and it is working. I have also ordered a replacement ozonator from you. Damien followed up on my order for the controller with respect to GFCI. The delivery was on the day specified and your cost compared to other suppliers was very good. Thank you.

Charles
Huron, OH
September 18, 2006

Your product is excellent, received it promptly by FedEx. Damian was quick with the info i needed, very satisfied with all your services.

Trevor
Odem, TX
September 17, 2006

I just wanted to say i am so pleased with my new blower meets all my expectations at a reasonable price and fast delivery at no cost . Thank you so much.

Genevieve
Cottonwood, CA
September 17, 2006

I can honestly say that I was very pleased with the product and somewhat surprised how quickly it was shipped to me.

Duane
Broomfield, CO
September 15, 2006

Always glad to respond to surveys. Your prices were the best to be found on the web. I had some questions about my existing installation and what it would take to upgrade. Emailed you folks. I received all the answers in a day. I followed up with a telephone call to confirm details. Andy was very knowledgeable and helpful. I ordered, received an email confirmation and statement, free shipping with a tracking number, and an additional inquiry concerning a GFCI. It arrived as ordered, on time. Installation was straightforward, with no surprises. I will recommend you!

Timothy
Shingle Springs, CA
September 14, 2006

Just a note to say how satisfied I am with the complete replacement system I purchased from SpaGuts. I bought a new motor, filter, blower, and the master controls for my 15 year old hot tub. The quality of the system was great and worked perfect. I would also like to thank Damien for all of his help. He was great explaining things to me over the phone and his drawing of how to install my new system was perfect. So again, thank you for being able to supply the parts and help I needed to get my hot tub up and running like new again.

Greg
Ruckersville, Va.
September 11, 2006

Easy was the word.... The best part; your staff knew I was ignorant...but did NOT take the opportunity to tell me!

Alan
Corvallis, OR
September 11, 2006

Awesome service and very helpful web site. Prompt delivery and we have a hot tup running like new. Thanks for such a wonderful web page.

Richard
LaBarge, WY
September 11, 2006

Your staff was excellent. Andy and Damien both were very helpful in regards to the application I had for your products.

Timothy
Columbus, OH
September 8, 2006

I am very pleased with your service. You responded to my order very fast and it was shipped quickly. I really like the fact I can track my order and you website was very easy to use. The blower I ordered works much better than my old one and is even quieter. Thank You

Jake
Frederick, Co
September 6, 2006

Parts all fit in as if they were the original. I am very pleased with your products and with Andy for his help.

Tom
Grandforks, ND
September 5, 2006

Just got back from vacation, put pump in, hope to test for leaks tomorrow.

Ted
Myrtle, SC
September 5, 2006

I'm very pleased so far. I have a Saratoga Spa, model #3000 Adelphi.

Kristie
ookhaven, PA
September 5, 2006

sEE pICTURES Estock_1 THROUGH 8

I just want to say how terrific your shipping was. We ordered our skid on Saturday Aug 26 and it was delivered on Thursday Aug 31. WOW, what service. Thank you so much.

Rochelle
Bothell, WA
September 4, 2006

I just wanted to say that I have had nothing but the best service from you and your team. The equipment works great and I am very very pleased! Everyone was awesome when I called to order, troubleshoot, or get clarification on anything. Totally awesome experience and I am very happy and will do whatever I can to recommend you and your services to anyone I know of that has trouble with their units and so forth.!!!!!!!!

Thom
Murphysboro, IL
September 3, 2006

The item was shipped promptly and was as described on your web site.

Scotty
Harrison, AR
September 1, 2006

I ordered the complete Spa Guts pack with the controller and I was impressed with the attitude and assistance I was given on the phone and the questions I had were answered accurately and in terms I could understand. Everything was very easy to understand and it ended up being a very simple installation. Phone order: 9 out of 10. So far the Spa Guts unit : 9-10. Thanks for your help.

Roger
FL
August 31, 2006

Thank you, Thank you, Thank you, I cannot say it enough. The $5000.00 hot tub that was gave to me, because it was broke, is working like brand new, I cannot thank you enough. Sincerely yours.

Samura
Tecumseh, MI
August 30, 2006

I ordered and installed a light glow replacement for my aging spa. It was kind of a test of your services if you will, to see how a small purchase worked out...No problems what so ever. I can pretty much assure you that I will be utilizing your company in the not too distant future to keep my old tub running. Thanks for the follow up. I enjoyed doing business with your company.

Ken
CA
August 28, 2006

Everything was great.

Cherie
WA
August 28, 2006

Two comments on my experience with SpaGuts. One is your web site is extremely helpful - very well done. Two is Andy in Customer Service - very helpful and responsive to my inquiries. I have passed SpaGuts.com onto 2 friends already. FYI - I found your site after looking at many sites, and only after a local contractor gave me an estimate of $1k to replace a pump. This in addition to requiring me to remove a substantial amount of the deck that surrounds the hot tub. Good luck and keep up the good work.

Dennis
PA
August 26, 2006

Good service, fast delivery, courteous help and follow up with order. Thanks, the heat is back on!

Arlen
AR
August 25, 2006

I wanted to let you know that I just finished re-working my spa last week. The new guts were just the trick. I just wish I had found your website earlier. Numerous service calls for heater elements, topside control problems, and even a new motor....I could have been more economical if I had given in to a new PACK at the start. Your staff was nothing but helpful and knowledgeable. Although the owner's manual is somewhat generic, and doesn't necessarily match the pack I bought. Not much in there that common sense doesn't tell me anyway. Thanks for the help, it's been a pleasure.

Mike
NV
August 24, 2006

I received the controller on Monday, Aug. 21, 2006 and have not yet installed. I was very satisfied with your service and the package arrived very well packed. Thanks again.

Dave
Ontario, Canada
August 24, 2006

Excellent product. Works great. Nice to know you carry parts for out dated spas. Fast shipping. Thanks.

Nancy
IL
August 22, 2006

Your service was outstanding. Your company has become my source for parts & supplies. Thank you for asking.

Gary
WV
August 21, 2006

I have my spa updated and running thanks to you. It is a 1993 Cal Spa Supra model, which needed a lot of work. After fixing the leaks, replacing the air injectors, purchasing new pillows, and installing a new spa pack and controls from you, I now have a working spa that looks brand new. Thank you so much for providing such a quality product, and being so helpful during this process. With many thanks.

Bryan
MI
August 21, 2006 SEE PHOTO #1 SEE PHOTO #2 SEE PHOTO #3

One word .....Fantastic. Thank You.

HOLLY
GA
August 20, 2006

Your company is to be commended on the way you handle , both before and after sales, I am very pleased and have book marked your e-store in my computer and you can be assured if any one is looking for parts to their tub and asks me, then I will give them the site address and a very outstanding recommendation.

Roger
TX
August 19, 2006

You guys were great. Parts fit perfectly. No problems what so ever and great follow up. I will recommend you to friends. Thanks again.

Bruce
AL
August 19, 2006

It worked great! No problems at all. Thanks. I would give you pictures but I put it together, and bolted right in. It is a Caldera Spa and the sales tech who helped me was great. Thanks again.

Brent
WA
August 19, 2006

I LOVE DAMIEN!! He rocks and was most helpful. He was very, very patient with me and excellent at what he does! He made a difficult situation simple and helped me understand. He really went out of his way to help me with my hot tub needs.

Sandra
VA
August 19, 2006

As a world wide service manager for Texas Instruments for many years I know and understand the importance of customer service. Please know that your staff and product have exceeded my expectations. The entire process from first contact to product delivery was exceptional is all respects. Give your staff my most sincere congratulations for a job well done! Have a Great Day and Week :)

John
NJ
August 19, 2006

I am very pleased with the customer service I received from Spa Guts. I worked with Andy as a technical representative. I am in the process of upgrading my spa. I should be done this week and I anticipate no problem thanks to Andy. All-in-all it has been a very pleasant experience and I will use Spa Guts in the future. Thank you for your interest and support.

Charlie
TX
August 18, 2006

Your service was wonderful and very efficient. Thank you.

Joyce
WA
August 16, 2006

Your personnel have provided me with all the support one could hope and or ask for. Every person I dealt with where very knowledgeable and polite. All my spa and pool equipment needs will be purchased from your company. Many thanx to you and your people.

Dennis
CT
August 16, 2006

Thanks for the follow up e-mail, my experience with your company was nothing less than first class! I was given a hot tub without the guts, your kit made the transformation from eye sore to hot tub a lot easier -I am still tweaking with a few existing leaks but as far as your product and service I was completely satisfied. I received the whole package less than a week from when I ordered it, it worked out great!

Kirk
MI
August 16, 2006

I was pleasantly surprised at the time that my heating element was received it went in with out a hitch and is working beautifully, thanks again and will be ordering with your company again soon.

Rex
Indiana
August 15, 2006

I can not begin to tell you how satisfied I am with the products I have purchased or the service I have received. I would like to recognize one of your staff in particular. Andy, in the service department has been spectacular. My initial purchase of a spa pack was flawless and shipping was fast. After I installed the new pack, it turns out my pump and motor were shot. Andy took the time to go through step by step with me to ensure it wasn't an air lock so I wouldn't buy a new motor unnecessarily. It turns out the motor was bad and I have since purchased one from your company. Andy assisted me with this as well and I am looking forward to receiving it so I can get my tub up and going.

Ken
MI
August 14, 2006

I am a self-employed pool/spa repair professional in the New Orleans area. As you might guess there were quite a few pools and spas damaged in Hurricane Katrina. I have now installed 2 of your electronic equipment packs and am quite please with every aspect of your company's service and products. At this point you have a loyal customer and you will be seeing more purchases in the future.

John
LA
August 14, 2006

As a side note, at the same time I purchased the spa pack, I purchased my new chemicals through another site in the same region as you. As of this date, I STILL do not have my complete order from this other company. Their normal shipping times and processing times were 3 days longer than yours. I am very particular when I buy something I expect to it be processed and shipped within a reasonable time. You company executed this perfectly to my standards. Needless to say, this other company will not be seeing any more orders from me any time soon. However, a new ozonator order will be coming to you very soon.

Ken
MI
August 14, 2006

Thanks for your follow-up. Everything worked out great. I'll definitely have you folks first on my list in the event of a future need for my spa.

Adolfo
WA
August 13, 2006

The part received was identical to the one that came off the tub. The installation was simple.

Stephanie
IA
August 12, 2006

I would like to thank the sales person who took care of me the last time I wrote to your company. He was very helpful. I was having problems with the equipment but as it turned out the electrician didn't know that the breaker he put in for the ground fault was good for only 240. If you would thank your salesperson for me I would appreciate it. The temp. in the hot tub is at 104 degrees. Thank you. If you want you may use what I have just written.

Douglas
MN
August 12, 2006

Thank-you for your inquiring. The new controller arrived in the stated delivery time and on first inspection appears to be a well constructed piece of equipment. I'm planning on installing it this weekend and with all the new replacement parts should be a very simple job.

Dave
WI
August 11, 2006

I must tell you that I was extremely pleased with the responsiveness of my order. The motor and pump you sent me were perfect and the tub is running flawlessly now. I will contact you for my next requirement first. Thank you.

Steve
WI
August 11, 2006

I must tell you that I was extremely pleased with the responsiveness of my order. The motor and pump you sent me were perfect and the tub is running flawlessly now. I will contact you for my next requirement first. Thank you.

Steven
Prescott, WI
August 11, 2006

I can tell you that every call I made to your company was handled with professionalism, courtesy and a noticeable extra effort in trying to help out an extremely ignorant customer! Thanks again.

Victor
August 10, 2006

We received our parts in a very timely manner. So far, we are pleased. Your customer service was very helpful with any questions I had on parts I may need. Our spa is 23 years old and local dealers are very reluctant to help us with parts. Your web site was very informative and helpful.

Jeanette
Lancaster, PA
August 8, 2006

Great service ,good part, supply, thanks ,great working with you.

Randy
Cannon City, CO
August 8, 2006

I just got out of my hot tub. Runs great now with the new spa pack. Installation was easy, only had to make a few small changes in the piping, but had it in and running in about a hour. We was able to get in it that evening. Your web site made it easy to order and it was delivered when you said it would be. I don't know the brand of the tub. I bought it used and there are no tags on it. The old spa pac was a Proshield. It is a older hot tub but a good one. I will use you guys for all my hot tub needs. P.S. The light kit I purchased looks real cool.

Rick
Shelbyville, IN
August 8, 2006

Thanks Mike, I am very pleased with the service that SpaGuts provided. Fast shipping and good price. Thanks again. Cheers:-)

Kevin
Vernonia, OR
August 7, 2006

Thanks for the concern. The new element works fine we are enjoying the tub even if it is 100 degrees at the time.

Joe
MACON, GA
August 7, 2006

I was very happy not only with your product and but also the service it was great I will use you again. Thank You.

Stuart
Tampa, FL
August 7, 2006

Hi Mike, We are very pleased with your products and service. We took the part we needed to a local dealer and he gave us a part he said would work, it didn't. We tried to take the part back and were told we had to talk to the owner who was not there for 3 weeks. We ordered the part online from you, had the correct part in 3 days and on the fourth day the spa was up and running. We have learned our lesson and will be ordering our parts as

Jean
Neversink, NY
August 5, 2006

Yes, I am satisfied with the Blower I received. Thank you.

John
Fitzgerald, GA
August 3, 2006

Thanks for the great parts. Everything works well and I received them very quickly. Thanks for the great prices and for getting me back up and running quickly.

Marshall
Factoryville, PA
August 3, 2006

I am very satisfied with your service. You have done exactly what you told me you would do.

James
Dallas, TX
August 2, 2006

The service I received from your company and all the people that I talked to were outstanding in the information and help that I wanted and needed. I will contact you any time that i need anything else for my spa.

Darrold
Ogden, UT
July 27, 2006

I WAS VERY PLEASED WITH THE SERVICE/PARTS TECH HE NEW JUST WHAT I NEEDED AND THE DELIVERY TIME WAS QUICK THE PART WENT IN EASY AND THE PRICE FOR THE PART WAS OUTSTANDING. WE ARE ENJOYING OUR HOT TUB ONCE AGAIN. THANKS AGAIN.

Mike
Elmira, OR
July 27, 2006

I installed the unit and it works great fairly easy to modify things that I needed to, all and all very happy.

Joshua
Tacoma, WA
July 25, 2006

I am very happy with my recent SpaGuts transaction. It was one of the easiest online purchases that I have made. Tracking the shipment was easy, and it arrived on time, very well packed and without damage. The pump fit, just as I thought it would. I will definitely order from SpaGuts again. To sum it up, best price, timely delivery, quality product, what more could I ask for.

Terry
Sunfield, MI
July 24, 2006

It was very fortunate for me that you that you have this Web Site where replacement items can be found and ordered. I ordered the part I needed and was told, in a confirming Email, that my part would be delivered in 5 to 7 working days. It arrived in 3 days in perfect condition. It was an exact fit in my spa and worked with no problem. Thank you and I will certainly use you company for any of my spa needs.

John
Temecula, CA
July 18, 2006

I have an old K2 Spa that was in a home that my wife and I recently purchased. The former owner told us that it needed servicing so I looked for someone that could repair it. I found someone but soon discovered that because of the age and my limited knowledge of spas that I was being taken for a ride on repairs. I came across your web site by mistake (lucky me) and I called. I spoke with Damian who informed me that your company had most anything I needed to repair the spa but also walked me through the steps of actually installing the blower. The quote that I received for a local spa dealer was $450 to replace the blower. With Damian's help I ordered the blower and installed it for only $89.95 and 20 minutes of my time. You have a very valuable service and super staff. I am 150% satisfied with the service that I received and will continue to deal with you and your staff in the future.

James
Greenville, NC
July 17, 2006

SpaGuts.com rock's! Excellent product and service. Thanks again.

Wes
B.C.
July 16, 2006

The equipment is SUPER, the SERVICE was GREAT!

Tom
Cascade, MT
July 14, 2006

Thanks for everything. Peace.

Kenneth
Dover, DE
July 14, 2006

Thank you for your interest in my satisfaction with your company. From my first email to final placing of my order your staff was prompt and professional.

William
Melbourne, FL
July 13, 2006

Thank you for helping me take a old cal spa plagued with leaks and worn out parts , and turn it into like new again. After searching for six months for a new spa I ran across your web site and became interested in a spa pack. Of course I looked around for them too on the web and ended up right back here . You had the best package I could find for the price. and I might add one of the most user friendly sites.

Jonathan
Laingsburg, MI
July 12, 2006

Well Hello SpaGuts people, We would like to thank you and your staff for being so helpful (Andy). We received all our parts in record time. Thanx again.

Lorraine
Emerson, NJ
July 12, 2006

Just wanted to let you know that ordering was easy, quick and fast. The part works! Thanks!

Lynn
Lanoka Harbor, NJ
July 11, 2006

Product received in a very timely manner and packed extremely well. Am impressed by your company's quality service and product thus far.

John
Kelseyville, CA
July 7, 2006

My experience with spaguts has been absolutely great!!!! I installed the unit myself in less than one hour, applied power and everything worked just great. If you would like to use this in ads be my guest. Thanks again to you and you staff.

Thomas
Charleston, IL
July 7, 2006

I am very satisfied and pleased with all the staff there, and all the items I have bought from you. Everything is working great with my spa now.

Walter
Talladega, AL
July 3, 2006

The whole buying experience was great. I have a 20 year old Hot Springs Grandee whose heater died and spewed a ton of metallic staining. I was tempted to just junk the unit until I came across your website.? I got the stain off the shell and took out the old "guts. With some rearranging, your spa pack fit and I also installed the top command control unit. Everything is now working perfect plus the water is now nice and clear. Thanks for saving me a ton of money.

John
Underhill, VT
July 1, 2006

I am more than pleased with your service and product. It saved me a bundle of $ and time. thank you.

Raymond
fort wayne, IN
July 1, 2006

Thanks for the follow up email. I am very happy with the spa pack I purchased from your company. In one afternoon and with only one trip to the hardware store for odds and ends I had the spa back up and running. The spa had be dead for two years but your spa pack changed all that. In less than one full week from ordering I had the spa working like new. We've been enjoying it every night since. Thanks for a great product with unbelievable speed of delivery, configured exactly as needed. I am telling everyone about your company! Sincere Regards.

Gregg
Hillsboro, OH
June 30, 2006

The delivery was fast the product was as listed.

Ken
Downey, CA
June 27, 2006

I ordered products from your company and everything works great. Thank you

John
Canaan, NH
June 26, 2006

Before I found your website, I was very frustrated with the spa repair company I contacted. They did not return message and they had to send the parts out of state to a different company to repair. When they did contact me with a price to repair the spa it was nearly double what I paid for the products I bought on your website and I got more parts from the website. The installation of the new "guts" was so simple I thought I must have done something wrong. My only regret is I did not listen to the advice of your website when replacing other parts of the spa. So I had to do two transactions to get the spa up and operational. I can not thank you and your staff enough.

Rahnold
Modesto, CA
June 26, 2006

I was extremely pleased with Andy, my sales rep. He was both informative and helpful with retrofitting my spa pack. I explained my dilemma and he sent me the fittings I needed. Thanks again.

Josh
Fairhaven, MA
June 24, 2006

Excellent service and excellent response .. I hope for future needs .. I will contact Spaguts .. Thank You

Gerald
Sun City West, AZ
June 22, 2006

My recent experience with your company was indeed a good one. I would say much better than I had expected. I'm always leery of internet purchases, in this case, my fears were unfounded. I received a quality product for a fair price, in a reasonable time, with free shipping. I've given your web address to my spa friends and a local repairman for referrals when things are beyond repair. I'm looking forward to future business with your company.

Duane (Whitey)
FL
June 21, 2006

Excellent to deal with, Everything as promised worked great. Thanks! Would definitely come back again for any other needs.

Jeff
Mount Morris, MI
June 21, 2006

The new board I received was easily installed. I had to make some modifications, like to move original pump over. The parts were easily purchased at a local home improvement store. I saved hundreds of dollars. Some of the estimates to do the work cost more then the new component I purchased from spa guts. I highly recommend your site for any hot tub owner!

Mike
Marion, IN
June 20, 2006

See Pic Stevens1.jpg & Stevens2

Thank you , it worked great , I think I'm going to get in my hot tub. Thanks again.

Kim
Camden, MI
June 19, 2006

I was very happy with the service and speed it was accomplished. Thanks to all.

HAROLD
DIXON, CA
June 19, 2006

Let me thank you for the wonderful service that your staff gave in the purchasing of my new system. The transaction process as well as the technical support that I received during the installation of the equipment was extraordinary. I also want to thanks Damien and Andy who behave in a very professional and enthusiastic manner. I will definitely advertise your company around my friends and work colleagues. You guys are the best.

Juan
Bayamon, P.R.
June 19, 2006

The new heater element that I purchased fits perfectly into the heating tube and is working great. I can enjoy my spa again! Thank you.

James
Hume, CA
June 10, 2006

It is refreshing to find that there are still companies with people that care about customer satisfaction, and the quality of their products. We ordered a blower for our spa, and it arrived in good condition, and within the time I was told it would, and is working fine. I found your site surfing on the web, and am still somewhat skeptical about purchasing things using email, but I appreciate the fact that I used a site that came through. Our spa is older, and the heater element is starting to occasionally trip the GFI breaker. When it comes time to replace it, I will be ordering a new control unit with the heater from your company. I've already told a buddy of mine to look you up for some parts that he is looking for his spa as well. Thank you again for providing us with a good product and good service at a fair price.

John
Muskego, WI
June 9, 2006

My compliments to your staff.

Todd
Houston, TX
June 8, 2006

I can't really gush about "great" service or the like. I ordered a pump. It came in a box. It came fairly quickly. It was well packaged and undamaged. The price was fair. The pump works. This is just ordinary American competence. No bells, whistles, hats or horns. It's what I expected and what I got.

Mike
Lake Almanor, CA
June 8, 2006

Arrived quickly in great condition. Seemed like a good deal. I inherited this spa "as is" as I bought this house. After moving in and inspecting it, I found that it was more of a Club Med for mosquitoes than anything else. Furthermore, there was absolutely no equipment there no pump, no heater, no nothing. So I have no info on the brand of spa and equipment I replaced. I ordered all the parts, made measurements when they got here, and drew it all out on paper. I flipped the slab to the other side of the piping, connected everything together and let 'er rip. Worked like a champ. I talked to a customer service rep once, sorry I don't remember his name, but he was very helpful. Sometimes you worry about this stuff when you buy off the internet, but he was helpful. Customer satisfied.

Nathan
San Antonio, TX
June 8, 2006

(missing Pictures)

We would just like to thank you for the excellent service we received. We called on the telephone to make sure you would ship to Canada and to confirm the price. Everyone we spoke to was very courteous and helpful. We received the item and are very happy with same. Thank you again and you can be sure your web site is saved on my favorites list to purchase from again.

Patricia and John
Ontario Canada
June 5, 2006

Very pleased with your service. Part was promptly shipped. Will definitely do business with your company again if we should ever need another part. Thank you for your excellent service.

Pamela
Lake Havasu City, AZ
June 2, 2006

This was a good transaction. Your website offered specific and accurate information about your products. Your sales staff responded quickly to my questions and the order was fulfilled as promised. The equipment delivered met my expectations. All peripheral bits & pieces were included to ensure I could complete the install without additional trips to the store. Overall I'm very satisfied, and will recommend your business.

John
Gainesville, FL
June 2, 2006

So far my experience with your company has been positive. The person who helped me configure my order (cannot recall his name) was very patient and knowledgeable. The order came exactly as I had configured it and I received it timely. I even received a follow up email to make sure I had GFCI electrical outlets. My spa installer seems to have installed the pack without much difficulty, and so far it seems to be working fine. Thanks for the inquiry as to my experience. It's good to see an internet company interested in customer satisfaction!

Peter
San Francisco, CA
June 2, 2006

I was am pleased with the spa parts; everything arrived on-time and the ordering process was easy.

Barton
Plano, TX
June 1, 2006

Thanks, I got just what I ordered and fast shipping.

Dan
CT
May 30, 2006

I was very happy to find the tub "crack filler" you offer. You represent the only outlet I could find that offers such a product and I feel very fortunate to have come across your site.

MICHAEL
ELK RIVER, MN
May 26, 2006

The product that I ordered was exactly what I wanted. The delivery was fine and satisfaction is complete. Thanks for your inquiry.

David
Pensacola, Florida
May 25, 2006

Thank you. The 1 hp motor/pump is just what I needed. The item works great and I will recommend you to others.

RICHARD
Olympia, Wa
May 25, 2006

Great product, great service, Thanks.

Mark
Pine Bluff, AR
May 25, 2006

Our once defunct spa is at a tropical 99 degrees thanks to the new SpaGuts spa pack. Keep up the good work!

Sylvia & Fred
May 23, 2006

Thank you for the very fine service it went as planned if I need parts I will certainly use you

John
Ferndale, WA
May 22, 2006

Very impressed with the look of the system and simplicity of the controls.

Stephen
MA
May 18, 2006

Thank you for the email. The parts arrived as expected. I couldn't be more pleased. Nice direct replacement for the dead pump. Thanks again!

Lawrence
Phoenix, AZ
May 17, 2006

I have never been more pleased with your company. I got my part fast and I was up and running my spa. The info you provided me with made the job a lot easier.

Tom
Merrimack, NH
May 16, 2006

Everything was great. The transaction was a pleasure. Everyone went out of their way. Will be ordering from you again!! Thank you.

Todd
Field, CT
May 15, 2006

Being so busy at work I bet you can understand that time is so precious let alone scheduling in the estimated allotted time it would take to install my new SpaGuts unit. I figured this would be an all weekend project based on Whitewaters electrical code and my abilities. To my surprise it took me approximately 3 to 4 hours on a Saturday. You supplied me with everything that I needed and it was so easy to install especially with the color coded connectors. Thanks again,

Kevin
Whitewater, WI
May 15, 2006

I am very satisfied with the product and the ease of use. I felt pretty confident going in and tend to order more than necessary, but this worked out well and was easy to finish. Thanks for your help !!! Thank you.

Leo
Downers Grove, IL
May 11, 2006

Thank you and the part is in and up working again thank you so much.

Linda
Lorain, OH
May 10, 2006

I would like to say that your customer service was some of the best that I have ever experienced. I could only imagine if company in business today treated their customers with the respect that you and your company does.

Philip
OR
May 9, 2006

I would like to say that your customer service was some of the best that I have ever experienced. I could only imagine if company in business today treated their customers with the respect that you and your company does. The time and effort that your company put into my order was simply amazing. Thank you for your time and consideration.

Philip
Tigard, OR
May 9, 2006

I want to thank you and your staff for a great product. I called on a Saturday morning and spoke with your technical sales person only to ask some questions concerning my spa and replacing the 'guts'. I have a 24 year old spa that still had the original controller and it had seen many better days. I was so impressed with the knowledge of your staff and the willingness to help me, that I decided to place my order with spaguts right then. Your staff helped me build the proper system and I had it by the end of the week. I have since completed the repairs and everything works great! I even called back during the install and spoke to the same technical sales rep, I'm sorry I can't remember his name, but he was extremely knowledgeable about the product and very courteous also. You have a great product and staff and I will recommend SPAGUTS to all my friends with spas.

Mark
Woodville, WI
May 8, 2006

I was very impressed with your company's fast shipping and clear / simple online instructions. I replaced a 3 year old heater that required taking a torch to the installation bolts. The new one came with all the hardware I needed to complete the job in less than an hour.

THOMAS
Winfield, IL
May 7, 2006

In answer to request concerning the Customer Satisfaction Survey. My comments are as follows. 1st. Mr. Lee was very helpful with the replacement pump that I ordered. 2nd. The pump was delivered in very timely manner. 3rd. By purchasing the pump through Spa Guts I saved $350.00, which I really appreciate.4th. I would recommend Spa Guts to anyone to has a Spa.5th. I have already installed the pump and it works great. (note: all that had to be done was rotate the pump end 90 deg. Again I really appreciate the help. Thanks again.

Joe
Texas
May 5, 2006

I just wanted to take the time to say thank you for the new spa pack that I purchased from you. I am not a handyman by any means and most of my friends laugh when I have to borrow tools, but I was able to easily remove the old pack from my hot tub and replace it with one of yours with ease. I am now happy to say I am up and running again at a fraction of the cost the local spa repair company wanted. Thank you Thank you Thank you!!!!!!! I would recommend your company to anyone who asks.

Matthew
PA
February 1, 2006

Thanks for the Spa pack I ordered. It installed easy and is working great! Great product and service.

Mike
New Mexico
August 24, 2005

Awesome transaction, fast shipping...will order from you again and recommend to friends!! Thank you.

Cathy
WI
August 19, 2005

I am nothing but satisfied. From the initial ordering to being able to track the package, the process made having to buy a new motor for my spa almost painless. I will use you in the future. Many thanks.

Michael
TX
August 16, 2005

We are very impressed with the ease of ordering, receiving, and installing your product. They completely streamlined the rebuilding of our hot-tub. Thank you for creating these wonderful products and services. We will be telling our friends about your company! Best Regards.

Nathan & Suzanne
GA
August 10, 2005

Our experience with your organization was the best. Living and working a remote location like Grand Canyon it is very difficult at times to get customer service. Your staff are amazing! Thank-You.

Tom
August 8, 2005

Your company did a fine job.

Randy
San Rafael, CA
August 5, 2005

All is well with your spa pack, simple install, all the right sizes, quick ship. What more could I ask for! Thanks,

Pat
NJ
August 4, 2005

My older spa has a very nice tub. Replacing the mechanical spa equipment was exactly what I needed. You saved me a bundle. When I can send someone your way I surely will.

Emma
Williamsport, TN
July 5, 2005

Thank you for everything.... Your staff and yourself are top of the line. I will recommend everybody to you. I asked a bunch of dumb questions (first timer in the spa) and not only did you, but your sales staff and the tech. guy promptly returned my answers either phone/e-mail. Thanks again.... Everything works better than what I expected.

Dan
PA
July 1, 2005

My customer was satisfied and your tracking system made coordinating the installation very easy.

Walter
Middletown, NY
June 29, 2005

We are very happy with your product, the prompt delivery, the customer service every part- Thanks for everything.

Valerie
Pembroke Pines, FL
June 6, 2005

Your Sales and Support are excellent!!

William
Pittsburg, CA
June 1, 2005

I'm delighted with your products and support.

Wayne
Porter, TX
April 4, 2005

I am very pleased with the speedy delivery, and fit of the pump we ordered from you all. It works perfect and at a very reasonable price. Thanks for your service.

James
Columbia, SC
April 2, 2005

I was extremely satisfied with both the product and the service I received from SpaGuts.com. Your web site is excellent and very informative. It was not hard to select your product in comparison with the numerous spa packs available. I was most impressed with the ease of ordering and I could not believe it when my order arrived the next business day. Based on the great experience I had with SpaGuts.com, I will definitely use your company again should I need spa parts.

Lieutenant Tim
Stallion Springs, CA