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Spa Guts Warranty and Returns Policy

Our brand spa packs and controls carry our own 2-year limited warranty Spa Packs warranty carries a 2 year limited warranty on the controller, a 2 year limited warranty on the pump wet end, a 1 year limited warranty on the motor and a 2 year limited warranty on the blower (Max Air Brand). All other products carry their manufacturer's limited warranty. See Product web page for warranty information.

The brand spa packs and controllers we sell are custom made to your specifications. Retrofitting may be required.

If you made a mistake in configuring your spa pack, contact us for advice. In most cases we can tell you how to modify your spa pack to correct your mistake.

For all returns, contact to request an RMA (Return Merchandise Authorization). Products returned without an RMA approval will be refused. The RMA provides warranty and return information. Contact for any information on warranty claims.

All advertised spa and bath products are sold in BRAND NEW Condition. Any returns for credit must arrived at the factory in the same condition it was sent and accompanied with an Approved RMA. Please read our Terms and Sales Agreement for more information.

NOTE: Special Orders cannot be canceled once the order is placed, and there are no returns for special orders (No Exceptions).