After Purchase Questions

271

Any of the 220V blowers we advertise will work on 50Hz and 60Hz. Hertz (Hz) are also referred as "cycle". The 110V blowers we advertise will only work on 60Hz.

544. Is Ozone safe for soft tubs?

261

Ozone can be used on soft tubs, but it has to be minimized. The vinyl lining on a softub is more sensitive to ozone oxidation than typical fiberglass tubs. Our Softub customers typically use the 50 mg ozonators, and still minimize the ozone output to about 3-4 hours per day. If an ozone unit ...

545. Can the electrical box on the bath pump be relocated?

267

Our bath pumps are UL approved, and UL do not allow such alteration. We don't recommend altering the electrical box which can cause functional failures and will void the warranty.

553. Will a heater that is rated for 110V (120V) work on 220V (240V)?

277

Heaters that are rated 110V (120V) can only be powered by that voltage or half the voltage. It cannot be powered with higher voltage than what it's rated for, or the heater coils will burn out. For example: A heater that is rated 220V (240V), it can also be powered with 110V (120V), and the ...

565. Replacement Electronic Controller for a Cal Spa.

278

There are a lot of Cal Spas Controllers out there with different options. Therefore please answer the following questions, so we would know which controller would best fit your needs: 1) We can check on availability for the Cal Spas version circuit board or Control Box if you provide us with ...

601. Can Anti-Freeze be used with spa and pool pumps?

216

Spa and Pool Pumps are rated for use with water ONLY. Pool and Spa chemicals can be used to treat the water, based on the application. Spa and Pool pumps we sell are NOT rated for Anti-Freeze application. Anti-Freeze will damage the pump and seals, and will completely void the warranty if ...

610. Support: Functions of an air venturi valve or a water diverter valve.

217

Turn dials that are located on the topside of the spa with PVC plumbing going to them are known as air venturi or water diverter valves. These are part of the spa features, not part of the control system. Their functions are either to increase or decrease jet pressure, turn on/off water flowing ...

660. Ozonator with built-in air pump

250

Ozonators with a built-in air pump do not require injectors with a venturi vacuum suction. These type of ozonators can be installed with a Thru-Hull Adapter Kit or Over the wall tubing with air stone. We carry the JED 203 model Ozone Kits with either 110V or 220V voltage ratings. These ozone ...

724. Are your spa ozone units rated for koi ponds and aquariums?

220

We don't recommend our Spa Ozone Units for koi ponds and aquarium applications. Spa Ozone Units are meant for outdoor applications, temporary soaking with plenty of ventilation. We have never tested our Spa Ozone Units for koi ponds and aquarium application, and they are too strong for those ...

735. Customer Service: Can I request a no signature requirement BEFORE the order is shipped?

218

If an order that requires a signature upon delivery has not shipped, you may request to waive the signature requirement. Here are the instructions: ***NOTE: THIS ACTION MUST BE EMAILED PRIOR TO THE ORDER BEING SHIPPED, AND SPAGUTS MUST BE NOTIFIED AND CONFIRM YOUR EMAIL BY REPLYING TO YOU. ...