Before Purchase Questions

23. Why will my GFCI breaker not set when first powered up?

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The most likely cause is it is wired incorrectly with the load neutral and pigtail neutral wired together inside the external GFCI. Please consult with a licensed electrician to perform the GFCI wiring inspection. GFCI Load Center Wiring 1. Groundings. All groundings should come straight ...

36. How do I remove/install SpaGuts heater element?

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To remove the Heater Element and install new one. 1. Before proceeding, make sure the power is off and the water is drained out of the heater manifold. It is best to perform this job if the controller is removed from the spa. 2. Close all gate valves and drain water out of the heater metal ...

57. How do I clock the pump on my motor?

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Rotating or Clocking the Pump Wet End The pumps come from the factory with the discharge pointing "UP" for shipping, but they can be turned or what is called "clocked" into any position (12, 3, 9 or 6 o'clock position). Remove the back plastic motor cover (if installed), then just loosen four ...

74. Why does the motor run in high speed in circulation and heating mode?

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If the motor comes on in high speed in circulation and heating mode, but pushing the jet control button changes the motor back to low speed, the most likely cause is that the two hot wires are reversed either at the motor or inside the controller. Please consult your owner's manual for wire ...

78. Support: What does the error code FLO, FLC or three flashing dots on the topside display mean? (Electronic)

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These error codes mean that you are having a problem with not enough water pressure through your pipes which will also cause the heater to not heat. Below are possible solutions. DIRTY FILTER ELEMENT A dirty filter element will cause decreased pressure and restrict water flow. This will ...

91. Support: Why is water leaking inside the control box from heater?

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The problem that you are explaining is one that should be addressed at the service center. I will have an RMA issued so that you can send it in for inspection. Please look for the request which will need to be completed and approved by you in a separate email. Do note however, that most ...

92. Support: Why does the light on my ozonator stay on all the time on the SpaGuts CS-Series?

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On Spaguts CS-Series Controllers, the ozone circuit is setup to operate with the primary pump low speed. This means that whenever the primary pump is on low speed, the ozone unit will be active. For the ozone circuit to follow this operation, the voltage of the ozone circuit must be the same ...

99. How do I know if my ozonator is working?

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To identify if the ozone generator is working, the red, green or orange light should turn on (CD or CRT version) or the unit should glow (UV version). Ozone gas is clear and you may not even see anything flowing through the ozone tubing. For the UV (Ultra Violet) ozone generator, if you don't ...

100. Support: My motor comes on in high speed for circulation and heating mode, and on low speed when pushing jet control button (CS-Series)

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If the motor connected to Spaguts CS-Series Controller comes on in high speed in circulation and heating mode but pushing the jet control button changes the motor back to low speed, the most likely cause is that the two speed wires are reversed at the motor. Please refer to the owner's manual ...

128. Support: Why does the spa motor over heat or suddenly turn itself off?

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A spa motor can over-heat for several reasons. MOTOR TOO LARGE You should have at least 4 standard size jets for every horsepower. Over-powering the spa will overheat the motor. The only option is to add jets (which requires plumbing and cutting holes on your tub) or purchase a smaller ...