1. 130. Support: On an initial installation of a motor why does the motor run momentarily then stop?
   131
   Common causes of the issue explained: MIS-MATCHED VOLTAGE The voltage of the motor and the voltage of the motor circuit do not match. For example: the controller's motor circuit is set to 220V, and the primary motor is actually 110V. MIS-WIRE The voltage of power supplied to the ...
2. 162. Support: Command Center not working (Intial Installation).
   133
   There are several reasons why the Command Command is not working, or the display does not light up. - Check to make sure the 6-pin plug is connected to the controller. And make sure there is power being supplied to the spa. NOTE: Our Topside Command Center does not require the flat pin ...
3. 266. Support: New ozonator is on, but does not create bubbles like the original ozonator (No Air Pump Version)
   131
   The Del APG-U, JED 103, Balboa UV, and the Balboa CRT ozonators as advertised on our website, only creates ozone gas. They Do Not have a Built-in Air Pump to help create bubbles or push out the ozone gas into the plumbing or spa. They need to be installed in conjunction with a venturi injector ...
4. 268. Support: I ordered the wrong plumbing configuration on the spa pack.
   139
   If you ordered the wrong plumbing configuration on the spa pack, all you will need to do is disassemble your spa pack and rearrange all the components to so that they will be in the correct sequence. All components are mounted down with screws. The pump discharge will have to be rotated by ...
5. 311. Support: No wing nuts or retaining brackets were found with the electronic topside keypad.
   127
   Wings nuts and retaining brackets are only provided for oval shaped topside keypads. We do not carry this type or model. We only carry the rectanglular shaped topside keypads that come with a double sided sticky gasket. Use silicone if needed for extra protection.
6. 433. RMA inspection suggestion for returned product without an RMA approval
   129
   Once customer approves the RMA, customer is to notify SpaGuts of the RMA approval so inspection can be done on the approved returned package. Only the approved returned item(s) will be inspected. Inspection will be for Brand New, Unused, No Scratch Condition. Once verified, credit will be issued ...
7. 504. It looks like a crack on the Waterway Executive Pump Wet End.
   124
   What you are seeing on the Waterway Executive Pump Wet End is not a crack and does not cause any functional problem. It is just a deep mark on the mold surface that create a raised area on the molded part that looks like a crack. NOTE: To verify, use a magnifying glass so that you can see ...
8. 526. Support: Balboa topside displaying ---F
   126
   The Actual Water Temperature is "Unknown". Priming Mode has been Exited and the Pump has Not yet run for 1 or 2 Minutes (depending on Model) to Sample Actual Water Temperature. With the Heat Related Pump Running, wait at Least 2 Minutes for the Correct Actual Water Temperature to be Displayed.
9. 62. Can the voltage of your unit be converted?
   124
   The really cool thing about our units is they they are completely universal. Depending on the unit, with either a jumper move or the change of a fuse, the main voltage can be changed from 110 volt to 220 volt and the compenents like motor, blower or ozone can each be individually changed from ...
10. 145. Inconsistent heat on old spa.
    127
    Spas tend to lose heat when the spa system gets old or is not well maintained. In order for a spa to heat properly, it must have a good heat pump, heater, sensors and controller. The heat pump has to maintain good water flow in order for the controller to turn on the heater and keep it on until ...