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Before Purchase Questions

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  1. 543. Spa is over heating.
    230
    You have reported that the spa is overheating. Please go through the following to troubleshoot: - If the pump is running on high speed during the heat and filtration cycles, the pump motor will overheat and also cause the spa water to heat up higher than the set temperature. Make sure to swap ...
  2. 547. Support: Smoke coming from inside a Balboa or SpaGuts VS Series Spa Controller.
    233
    You have reported that there is smoke coming from inside the Balboa or SpaGuts VS-Series Spa Controller. Please check the following to troubleshoot: - Exactly where is the smoke coming from inside the controller box? You'll need to open up the controller cover and provide specific location on ...
  3. 554. Support: Balboa Optional Freeze Sensor installation.
    234
    Installation of the 22312 Balboa Optional Freeze Sensor is recommend by a licensed spa technician or a licensed contractor who are experienced with spas and hot tubs. This sensor gets plugged into J22 "Aux F" location near the Sensor A connection of the main circuit board. See wiring diagram ...
  4. 560. Support: GFCI tripping only after the system has been running for sometime.
    252
    With the GFCI tripping only after the system has been running for sometime, the problem can be the heater, water leaking from the heater, water infiltration onto the circuit board or water infiltration on other components (pump, blower, etc), loose wire connections, overheat on the wires or ...
  5. 561. Support: Installation of Air Buttons on the Acrylic Plate
    201
    Installation of Air Buttons on the Acrylic Plate: This installation instructions is for the 2-Button, 3-Button and 4-Button Acrylic Plates The Air Button Acylic Plates are universal and designed to fit many size air buttons. Just as long the air buttons being used have a 1.75 inch outside ...
  6. 563. New o-ring will not stay on the pump union tailpiece.
    198
    The new pump union o-rings are new and universal, and they have not been installed on any unions. Therefore they may pop out of the grove when initially installed. If this happens, have the o-ing stretched out and leave it there for about 2 minutes. Try placing the o-ring on the outside part of ...
  7. 569. Support: Rotating the pump discharge on a Vico Pump that has a locking plate.
    211
    To rotate or clock the pump discharge on a Vico Pump that has a locking plate, please see the following: The pump come from the factory with the discharge pointing "UP" for shipping, but they can be turned or what is called "clocked" into any position (12, 3, 9 or 6 o'clock position). ...
  8. 570. Support: Heat rise for whirlpool jetted bathtub heaters.
    231
    For heat rise experience, your bath heater will operate with one of the following configurations: A normal 70-gallon whirlpool jetted bathtub with minimum starting water temperature of 95 degrees F will experience a heat rise approximately as detailed below: 120V - The heater will operate ...
  9. 582. Support: Air switch is not activating the bath pump.
    226
    You have reported that the air switch on the bath pump is not working properly. Check the following for troubleshooting: - If the air button is not activating the air switch on the bath pump, make sure the air tubing is connected from the bottom end of the air button to the air switch on the ...
  10. 583. Support: Heater Assembly not working or heating anymore.
    237
    You have contacted us regarding the replacement heater assembly is not working anymore. Please read the following to troubleshoot. - Is the heater tripping the GFCI breaker, or it is just not heating anymore? - If the heater is tripping the GFCI, take a resistance reading between one of ...
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