Before Purchase Questions

586. Support: GFCI breaker is now tripping off the VS-Series Spa Controller (not initial installation).

248

If the GFCI breaker is now tripping off the VS Series Spa Controller, perform the following to troubleshoot: - Try unplugging all the component cords. This includes the electrical Topside (if one is installed), pump(s), blower, ozone and light. Now try setting the GFCI again. - If the GFCI ...

587. Support: Wiring information for the (15-350-2293) Spa-Flo 2.0HP 220V SD Waterway Pump, 342102A-0Z.

242

Note that All pumps we sell have the wiring diagram on the motor. If you missed it, here is the wiring information for the (15-350-2293) Spa-Flo 2.0 HP, 220V, Side Discharge, Waterway Pump, 342102A-0Z. Motor P/N: 7-196012-03 (Customer to verify. If different, provide correct motor number for ...

592. Customer Service: Can I request a no signature requirement AFTER the order has already shipped?

209

If an order that requires a signature upon delivery has already shipped, the signature requirement cannot be be removed at all (it's the mail courier's policy). Here are your options: Once the first delivery attempt is made and no one is available to sign for the package, the mail courier ...

595. Support: Pump stopped working on VS-Series Spa Pack

237

You have contacted us regarding the pump on the VS Series spa pack has stopped working. Please check the following: - Are you able to run the pump on low and high speed? Or is it only running in one speed? If the pump still runs but with low water flow, respond to us for Air Bleeding Guide. ...

596. Support: New pump making vibrating or buzzing noises on low and/or high speed, but runs fine.

240

You have reported that the new pump is making vibrating or buzzing noises on low and/or high speed, but runs fine. Please try holding down the pump motor while it's running. If the noise goes away, it means that the pump or the base that the pump is mounted on needs to be bolted or tighten ...

605. Support: GFCI breaker is now tripping off a Spa Circuit Board.

242

If the GFCI breaker is now tripping off a Spa Circuit Board, perform the following to troubleshoot: - Try unplugging all the component cords. This includes the electrical Topside (if one is installed), pump(s), blower, ozone and light. Now try setting the GFCI again. - If the GFCI sets, ...

606. Support: Wiring information for the (15-350-2130) 48-Frame 1.5HP 110V CD Waterway Pump, 342061A-15

228

Note that All pumps we sell have the wiring diagram on the motor. If you missed it, here is the wiring information for the (15-350-2130) 48-Frame 1.5 HP, 110V, Center Discharge, Waterway Pump, 342061A-15. Motor P/N: C48AA70A79R (Customer to verify. If different, provide correct motor number ...

607. Support: New spa heater is installed, and it will not heat (no heat)

241

You have contacted us regarding the new spa heater is not heating. Please go through the following information to troubleshoot. 1. Note that the spa must be running for at least 2 to 4 hours to determine if the spa is heating or not. 2. To verify if the problem is the heater, verify ...

608. Support: Wiring information for the (15-350-2180) 48-Frame 2.0HP 220V SD Waterway Pump, 342102A-10.

235

Note that All pumps we sell have the wiring diagram on the motor. If you missed it, here is the wiring information for the (15-350-2180) 48-Frame 2.0 HP, 220V, Side Discharge, Waterway Pump, 342102A-10. Cat BN51. Motor S/N: 09113J2, Model number 7-182477-02 (Customer to verify. If different, ...

609. Support: Replacement thermostat does not work

229

You reported that the replacement thermostat does not activate (click) when the temp dial is turned up to max. - Make sure the air temperature is not at 104 degrees F or more. If so, that is why the replacement thermostat does not activate. The thermostat max temperature is 104 degrees F. The ...